iOS app - Profile not Loading

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STANDARD_DEVIATION_5

Hi everyone,

Im having issues in the iOS app. At first, the app was just loading on the loading screen forever, so I uninstalled and reinstalled the app. Now, I’m having issues with both loading and updating my profile. Even though I updated it successfully through the app, my profile reverted to the way it was previously as if I didn’t update it at all. Is anyone else having this issue?

Below is a screenshot of where my profile should be but it never loads. It also takes a while for the profile editing page in the app to load too. I even encountered an error saying you’re not allowed to edit your profile.

STANDARD_DEVIATION_5
A friend of mine is having the same issue on his profile as well when he tried to load his.
Martin_Stahl

Are you using a VPN?

STANDARD_DEVIATION_5
Hi Martin! I’m not using a VPN, just cellular signal.
Martin_Stahl

Are you still seeing the issue?

STANDARD_DEVIATION_5
Martin_Stahl wrote:

Are you still seeing the issue?

So far, it's working properly for now, but sometimes its hit or miss. Awaiting response from the support team on my ticket about this issue.