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iPhone app crashing again

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Avatar of slaintemath
slaintemath
Jun 16, 2019
0
#1
This seemed to be fixed for months now, and it’s happening again. I can’t check news items without being booted right out of the app.
Dang..
Avatar of Nitschk88
Nitschk88
Jun 17, 2019
0
#2
I am having the same problem. I can’t open articles or news without consistently having the application crash on my iPhone. Any proposed solutions?
Avatar of slaintemath
slaintemath
Jun 18, 2019
0
#3
And this morning I couldn’t make my move in a game. Any news folks?
Avatar of jdcannon
jdcannon
Jun 18, 2019
0
#4

Sorry for the trouble! We are working on this now. 

 

It should only affect iOS apps so if you use safari or anything else you should be okay. We will get th is fixed asap. 

Avatar of VintagePawn
VintagePawn
Jun 18, 2019
0
#5
slaintemath wrote:
And this morning I couldn’t make my move in a game. Any news folks?

 

Moves issue should be fixed.

Avatar of jdcannon
jdcannon
Jun 18, 2019
0
#6

Correct, its fixed confirmed. 

Avatar of cdriessen
cdriessen
Jun 18, 2019
0
#7

I can't update my moves. iOS 12.3.1 in combination with an iPhone XR. Since this afternoon.

Avatar of jdcannon
jdcannon
Jun 18, 2019
0
#8

On the app? What version of the app?

Avatar of brentrhodes
brentrhodes
Jun 22, 2019
0
#9
I am losing connection constantly in my iOS app and losing games on time, and my internet connection is fine. The same is happening on my son’s phone. Please acknowledge this issue and tell us what chess.com is doing to fix it.
Avatar of slaintemath
slaintemath
Jun 26, 2019
0
#10
The Carlsen news item that was just posted doesn’t boot me from the app. So news items without games in them don’t crash?
Odd.
Avatar of jdcannon
jdcannon
Jun 27, 2019
0
#11

Interesting. Could be related to some changes to diagram editor. I will check it out. 

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