I have the same issue. I read somewhere in another post that uninstalling the app and re-installing helped the other user, but I had no luck doing the same. Mine has been having this issue since this morning and I still cannot make it work. It is July 4th 2012.
Â
If anyone has help it would be really appreciated.
I have exactly the same problem on my ipad. I just sent a an email to suppport about this issue.
I've got these kind of issues since tha last update. I'm waiting for un update because the iOS app it' getting worse and worse...
Perfect sounds good. Thanks a lot.
Â
Also, not that Im trying to complain because I do thoroughly enjoy my iPad chess.com app, but if the human v. human interface could be improved in the app it would be great. Just a thought that could be passed on to the development team.
Reinstalling didn't work for me. I get a permant connecting alert in Live Chess
Yes, the problem is with the recent update on the server side. Reinstalling, rebooting, etc. - not going to help.
We're going to try to fix it after "The BIG Show" ends... I'll post updates here!
Thanks deepgreene, your assistance in these difficult times is greatly appreciated! :-p
Hey, I'm just the messenger. The heavy lifting is done by smarter members of the team.
Should have something to report shortly...
Ok, that seemed to work!
You guys should be good to go. Restart your apps (if necessary) and give it a shot!
It works! Thanks!
If you need help, please contact our Help and Support team.
I got disconnected from a game I was winning earlier today, it sucks but I'll live. However I've tried playing again since, to no avail. It just says connecting then a few seconds later it changes to reconnecting and it stays like that forever (I imagine). I've logging off, closing the app ect ect but nothing seems to work, any ideas? I can still play online chess fine, if that makes any diffrence.