Issue with Chess Subscription

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Avatar of DearSaint

I subscribed to Diamond Member on 26th November and after the trial ended on 3rd December, The amount has not been deducted from my Bank and the Premium is still there... Like When will the amount be deducted? Just for reference, It is a Yearly-Basis Membership.

Avatar of PradyPraj
#1 why do you need help, it’s good for you
Avatar of DearSaint

Yeah Definitely, I want to know whether it is a bug or something cause my Balance keeps on changing, for instance, If chess.com dues the payment on any other day than it was mentioned, and If I don't have that much balance, My subscription might get revoked. 🤔❓💲

Avatar of DearSaint


It's 9th *Dec* and it has Still not yet been deducted, Is there Any Moderator or Admin to take a look at this issue, Please?

Avatar of NotTouchingGrasss
You mean 9th December?
Avatar of DearSaint

Yes

Avatar of Martin_Stahl
DearSaint wrote:

It's 9th *Dec* and it has Still not yet been deducted, Is there Any Moderator or Admin to take a look at this issue, Please?

Your payment method probably failed.

Avatar of DearSaint

Yes, it failed because I had not enabled International Transactions on the Debit Card. I also got the mail about the payment update a few days ago but didn't get the notification. Does Chess.com give an offer on Christmas? I will purchase it during the Christmas Sale. If It does so.

Avatar of Martin_Stahl
DearSaint wrote:

Yes, it failed because I had not enabled International Transactions on the Debit Card. I also got the mail about the payment update a few days ago but didn't get the notification. Does Chess.com give an offer on Christmas? I will purchase it during the Christmas Sale. If It does so.

I don't know if there will be any special offers then. If there is it likely would be different than the Black Friday one

Avatar of DearSaint

Alright. Also At least something is better than nothing. Was there any special offer made during Christmas the previous year?

Avatar of Martin_Stahl

I don't recall anything being offered

Avatar of DearSaint

Okay. I hope it does so this time.

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