I don't believe there is a way, short of creating a forum topic.
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Apr 28, 2023
0
#3
I faced this from the beggining your position gives you an advantage. Because im from asian country bangkadwsh when i played 1|1 i noticed my opponents were losing 1.1 sec on clock on a move. I was also losing 1.1 sec as lowest but then in 1 sec it gives me -0.4 sec for no reason pls fix this i lost 13 games for this. Thank you.
Apr 28, 2023
0
#4
Sadaf333 wrote:
I faced this from the beggining your position gives you an advantage. Because im from asian country bangkadwsh when i played 1|1 i noticed my opponents were losing 1.1 sec on clock on a move. I was also losing 1.1 sec as lowest but then in 1 sec it gives me -0.4 sec for no reason pls fix this i lost 13 games for this. Thank you.
You can see that if you are experiencing a lot of lag.
https://support.chess.com/article/4720-online-chess-performance-optimizations
Dec 28, 2024
0
#5
When an account is closed for fair play, there's an email sent to the address associated with the account with options, such as appealing the closure or getting a second chance account. If an appeal isn't granted, which they rarely are, then a second chance account can be made and I believe in those cases, existing premium is transferred to that account.
If no second chance account is done, a refund isn't automatically granted though support can be contacted separately, using the option in the menu to request one. A different group from the fair play team handles that process .
Jan 1, 2025
0
#6
there are alot of cheaters and it is destroying th company, i would say it is not worht it at all.
It's sad to see how little action you guys take on any complaint we file. I am facing 1300-1400 ELO players playing at 90% accuracy, but still there is no assistance from your end.
Either every other guy is now a GM, or they are simply manipulating their ratings or using a chess engine in the background. Either way, I know you are not even gonna look into it, so be it.
Jan 8, 2025
0
#8
CypherNoob wrote:
It's sad to see how little action you guys take on any complaint we file. I am facing 1300-1400 ELO players playing at 90% accuracy, but still there is no assistance from your end.
Either every other guy is now a GM, or they are simply manipulating their ratings or using a chess engine in the background. Either way, I know you are not even gonna look into it, so be it.
The accuracy algorithm is designed in a way that getting 90% is not going to be uncommon. If you report someone and they don't get closed the either they're playing fairly or there's insufficient evidence of unfair play.
Jan 8, 2025
0
#9
That said, discussions of cheating, potential cheating or cheat detection are not allowed in the general forums. If you would like to discuss join the following club.https://www.chess.com/club/cheating-forum
Hi friends,
I want to leave a review for my coach, how can I do this?
Thanks guys.
Rob