Live Support

Didn't there used to be a "live Support" option so you could chat directly with staff without having to submit a ticket?

Has this been abolished?

Yes there was.

For those doing the Live Support though, because people ask questions relating to literally anything on the site, the person[s] doing the support on there has to be knowledgeable. While we do have a great support staff team, they are still relatively new. Once they are more site experienced we may look at having the live support on again.

It is a great medium for members to get instant help and it is a shame its not in use at the moment. Hopefully in the future we will use it again.

Thank you Kohai yes it was a great feature and because I haven't used it in a while I tried looking but couldn't find it. I see of course that the people doing it need to be knowledgable so completely understand.

I didnt subscription for this year iwant my money back and cancel the subscription now

Dear Sir or Madam,
As I usually receive and reject challenges from lower-rated players, I accidentally resigned two of my new team-match games.
I care about team-match games, and I hope that you restore these games. Thank you!
https://www.chess.com/daily/game/235898648
https://www.chess.com/daily/game/235898650
Kind regards,
maziar bagheri

You have to open a ticket to request a refund.

https://support.chess.com/customer/portal/emails/new

You will also need to open a ticket but unless there is some unique circumstance, I don't think they will reinstate the games.

Be sure to check the junk/spam folder on the email address associated with the account.

Barring that you can open a ticket with support: https://support.chess.com/collection/343-contact-us

Hello, we need help from chess.com username mihailaflavius ​​​​has been blocked and it is also a premium account, I don't know what to do anymore, that's why I'm writing here. The problem is that we are father and son and I made an account chess. com but with different e-mail addresses and both of our written accounts have been blocked for over two months and I still don't know how to explain to a 12-year-old boy that everything he worked for a year is lost. the accounts are unlocked. I don't think it's normal for a premium user to be put in this situation and not reply to your email.

You should contact support directly using the email address associated with the account.

https://support.chess.com/collection/343-contact-us

I can't take part in my league almost 1year. Just don't get points for win. Ticket didn't help.

I cannot log in to my chess.com. It used fscebook to sync up. I pay for premium service. It just days ‘invalid token’. On web browser it works. On app it doesnt can someone help? I tried deleting facaebook and chess app..

i have ios 17.5 . I just turned off beta updates… just in case thats the problem