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Hi,
I face the same problem too. Basic version didn't help.
Tactics trainer and playing against the computer pose no problem at all, only live chess refuses to open.
Have you tried clearing your cache and cookies recently? Some of the things listed on http://support.chess.com/Knowledgebase/Article/View/167/13/my-internet-connection-is-fine---why-am-i-getting-disconnects might help you.
For the past few days, when I have tried to enter Live Chess, I get the message "Loading" with the spinning icon. But it never opens. Can you help me?