Yes they stop refunding points to avoid sandbagging, if someone (with a grade of 2200) purposely lose to cheaters 20 times, their grade would be 1000 - They would then thrash the opponents to get 1800. THEN, he would report the cheater to claim 1200 points back. His grade is now 3000 and earned legitimately. You see?
Lost to a cheater, will I get my points back?

[Moderator]
Hi Everyone!
I want to inform you that we have a dedicated club to discuss these matters. It is not allowed in the public forums.
Here is a link to The Cheating Forum.
https://www.chess.com/club/cheating-forum
-GChess325
Chess.com Moderator
I lost to MeowzillaZhu, I knew they were cheating and reported them, their account is now closed but I haven't gotten my rating points back yet. Did chess.com stop refunding points or has it just not processed yet?