membership cancellation page won't load

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Avatar of Remstrex

I'm trying to cancel my membership on https://www.chess.com/membership/cancel but it won't load for me, i tried different search engines or devices but it won't work

Avatar of Martin_Stahl
Remstrex wrote:

I'm trying to cancel my membership on https://www.chess.com/membership/cancel but it won't load for me, i tried different search engines or devices but it won't work

Is that still happening?

Avatar of Martin_Stahl

Found out this is a known bug and should be fixed soon. If you change your language temporarily to English, you should be able to get it to work if you don't want to wait for the fix.

Avatar of Martin_Stahl

Actually, try again now.

Avatar of igorTF

How did you resolve this issue? The AI assistant is of no help and I still can't manage to fix the issue. Any help would be much appreciated

Avatar of Martin_Stahl
igorTF wrote:

How did you resolve this issue? The AI assistant is of no help and I still can't manage to fix the issue. Any help would be much appreciated


Are you following the instructions here?

https://support.chess.com/en/articles/9831222-how-can-i-cancel-my-membership

What exactly happens?

Avatar of Martin_Stahl

This should be fixed now