Membership Payments

I wann to change my membership to Friends & Family. Unfortunately I get for all my possible payment methods (Paypal, Google Pay and Credit Card) error messages. Support Bot doesn't provide any solution. How can I get Support? 

By the way: I tried PC and Mobile Phone

*summons Martin Stahl*

Get over here Martin we need you!!

You may try to handle the bot one more time and get somebody from the staff:

https://www.chess.com/blog/mrchatty/how-to-get-a-human-in-the-superb-support-bot

Try the link in your settings:

https://www.chess.com/settings/membership

There is an option to upgrade your membership to the Friends and Family plan.

And then when you go to the Support bot:

That seems like it would connect you with the Support staff.

Noooo I summoned the wrong one

Hmm. I don’t recognize your account. I see it is brand new.

Excuse me, what do you mean?

That's what I tried. If you choose on that page a membership, Chess.com offers you 5 different payment methods. When I choose Paypal, I can login to Paypal and Paypal message: Error at Chess.com. For credit card and Google Pay there is directly on Chess.com a message in Red, that transaction failed. I can not try Klarna and Apple Pay, because I'm not using that 2 services.

If you have a membership through one of the apps, I don't believe you can use the upgrade option on web.

You should be able to get the support tool to open a ticket with Support staff.

YES I SUMMONED THE MODERATORS!!!!
Thank you very very much and have a great day - anything planned?

Would be great to read the story from the OP about successful membership change

lol I'm being silly dw