You'd be better off submitting a ticket; you don't always get a staff reply here.
Resolved: Membership
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Oct 13, 2011
0
#3
you have a 30-day money back guarantee. If you want to end your diamond subscription and have your payment back, contact support using the link Mm40 gave, and staff would reply soon.
Thanks for you help. I filled in the 30-day money back message. I am just glad I had enough money in my bank account. I wasn't expecting them to take any money out without my permission. When I went into the support, it suggested that you use the cancel option if you don't want to pay for the annual membership. Personally I think this is unacceptable. Any membership payment should be authorised. An automated request for renewal surely should not be a problem for an internet site.
I wonder if chess.com knows that this kind of negative option billing is actually illegal here in Canada, and from a practical security standpoint I'd certainly prefer that my credit card information not be stored by chess.com or any affiliate.
is this free membership still a case. when i logged in earlier today i was offered 10 free membership days but when i clicked on it it transfered me to paid section. How does it work? I want to try it out first before buying it coz i dont really know what option should i follow.
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My free trial did indeed pass the tenth day. But it looks like they expect you to cancel before the eleventh day. I didn't and got charged. To be honest, I wasn't counting the days. I didn't realise I was charged until the 12th day when I printed off a mini-statement at a ATM. Looking at the rules afterwards, I suggest that when you accept and receive "the free trial", you remove your bank details before the 10 days elapse.
is it worth buying membership anyway? i wanted to try it out first and given oportunity i d do it. but there s charging bit in it ;-) bit confused. is it worth it? and if it is wich option should i go for? i use my iphhone alot and pc only over the weekends
thank you for your advice
There is a 30-day money back option which I have completed and I expect it to be refunded. The question is whether I will recieve it in full when the exchange rate is calculated. You never know...i might make money on it...lol...
i'm from Belguim and don't have a credit card. how do i sing up now?????
that is the problem with almoust every site you need a credit card. i don't won't a credit card and i'm not abel to get one so heeeeeeeeeeellllllllllllllpppppppppppppp
greetz poohke
Oct 16, 2011
0
#12
TheGrobe wrote:
I wonder if chess.com knows that this kind of negative option billing is actually illegal here in Canada,
I wish it was illegal in the U.S.
chess.com lists PayPal as an option, but then won't allow the payment to be made from PayPal without a credit card (as opposed to a direct payment from a bank account like Amazon and other businesses allow through PayPal), which defeats the entire purpose. One way or another, chess.com wants to put you into a default automatic re-billing situation . I paid my last 2 annual fees by mailed check just to avoid that.
poohke wrote:
i'm from Belguim and don't have a credit card. how do i sing up now?????
that is the problem with almoust every site you need a credit card. i don't won't a credit card and i'm not abel to get one so heeeeeeeeeeellllllllllllllpppppppppppppp
greetz poohke
I'd like for chess.com to allow zong mobile, payments from you mobile phone. It's quick, secure and easy.
hey listen up guys, i also didnt understand it at the begining, geting a membership at chess.com is cheap and worth it. when ever they make a mistake you can contact them and they replie personaly with in 24 howers, dealing with the mistake. i am very happy with my chess.com membership.
Apparently I have been refunded and my membership reset. I will have to check to see how much I get back with the exchange rate. I may purchase membership at later date, but currently it is not an option. But of course if I was good enough to offer coaching, membership cost wouldn't be an issue. lol.
tymnar: a little jerk who should be exiled from humanity.
lol......you stalking me now dennis?
as if
Hi. I took advantage of the free membership offer a few days ago. Yesterday. £63.48 was taken from my bank account. I did not authorise this payment. I was not asked if I wanted to pay for this membership. I want my money back. Please reply.