I just had exactly the same issue, and I've only upgraded to be able to review my game against the coach.
Missing “Play Coach” after upgrading to diamond.
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Apr 18, 2025
0
#3
On web, Play Coach should be unlimited. On the apps, it may not fe fully available yet. Are you seeing issues on the website?
I cant even play coach once a day?! It’s usually like once every 3 days!! What’s happening?!?!
Apr 19, 2025
0
#5
wrote:
I cant even play coach once a day?! It’s usually like once every 3 days!! What’s happening?!?!
When it was in beta it was listed as 3 games per month.
Same here , i uprgraded to gold only to play the coach , and its not in the menu ….
Apr 21, 2025
0
#8
wrote:
Same here , i uprgraded to gold only to play the coach , and its not in the menu ….
Are you on the website?
I just upgraded the platinum solely for the purpose of being able to play with the coach and do more game reviews. After upgrading a platinum, the play coach option disappeared. Has anyone found a solution?
Apr 24, 2025
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#10
Found out yesterday that Play Coach is only available to a subset of members on web.
Apr 25, 2025
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#11
@11Justus11 Can you tell me a little more specifically what happened? Did you see Play Coach on Web (currently we are rolling it out slowly, it's not fully out to all users), and then did it disappear after signing up for platinum? Or did it disappear from another platform?
Apr 26, 2025
0
#14
wrote:
For some reason I can’t play it at all on the app
You have the option and it's not letting you play?
Apr 27, 2025
0
#15
You can’t “use up coach.”You can write to support for more info.
Apr 27, 2025
0
#16
wrote:
You can’t “use up coach.”You can write to support for more info.
There's a limited number of uses per month for basic members
Same issue here, I was playing Coach Mae on the iPhone app and upgraded to diamond specifically to review the game and now Coach Mae has disappeared from the app altogether immediately after upgrading 
May 12, 2025
0
#18
I have the same issue with diamond membership. When I tap the play with coach button, it directs me to upgrade but I’m already diamond member?
May 12, 2025
0
#19
kekorettin wrote:
I have the same issue with diamond membership. When I tap the play with coach button, it directs me to upgrade but I’m already diamond member?
Have you tried logging out and back in?
The only reason I upgraded to diamond was to have unlimited play coaches daily. With the base version I could at least play coach twice a day. I paid money to have less access. Or am I missing something?