Muted in chat? - Chess Forums - Page 3

Martin_Stahl

Feb 7, 2022

0

#41

Azzarus72 wrote:

I got muted for posting scientific facts about covid/vaccine from top scientists. It happened to not gel with the establishment political narrative so of course chess.com prostrated themselves before their deep state overlords and muted me.

There was a filter bug on Friday; that's what muted you.

Totally_Winsome

Mar 21, 2022

0

#42

Martin_Stahl wrote:

Totally_Winsome wrote:

Chess.com has very unfair moderation. People can just say you were abusive and they believe them. I've never been abusive either, not ever, and yet I'm perma muted. on players walls. People leave me nice messages about how much they enjoyed playing with me on my wall, and I cannot return the favor, thanks to chess.com moderation. for muting me I and I know of no way to resolve the situation either. So you're not alone. SO there's that. The whole moderation trip is childish, really, if somebody says something you don't want to listen to, you just mute the chat, don't need moderation.

The site doesn't just take a report or reporter at their word. They look at previous history and check into it as well.

This can't possibly be true, and if it were true, why don't they show me the conversation thatwas abusive? Because there was never such a conversation.

Totally_Winsome

Mar 21, 2022

0

#43

AndyMandy123 wrote:

Totally_Winsome wrote:

Chess.com has very unfair moderation. People can just say you were abusive and they believe them. I've never been abusive either, not ever, and yet I'm perma muted. on players walls. People leave me nice messages about how much they enjoyed playing with me on my wall, and I cannot return the favor, thanks to chess.com moderation. for muting me I and I know of no way to resolve the situation either. So you're not alone. SO there's that. The whole moderation trip is childish, really, if somebody says something you don't want to listen to, you just mute the chat, don't need moderation.

attacking moderation like that is very reckless. Maybe you could say that on Roblox moderation, but not this site with no proof. Moderation is never childish, and muting chat doesn't fully resolve the problem. The spammer/bully is still there, waiting for their next victim. Also, maybe you did do something to violate the chess.com TOS. NEver hurts to check.

Reckless? Reckless implies consequences, of which there are none. What's the worse that can happen to me? Chess.com might stop taking my membership money and I might have to play on the other chess site? Horrors!

Martin_Stahl

Mar 21, 2022

0

#44

Totally_Winsome wrote:

Martin_Stahl wrote:

Totally_Winsome wrote:

Chess.com has very unfair moderation. People can just say you were abusive and they believe them. I've never been abusive either, not ever, and yet I'm perma muted. on players walls. People leave me nice messages about how much they enjoyed playing with me on my wall, and I cannot return the favor, thanks to chess.com moderation. for muting me I and I know of no way to resolve the situation either. So you're not alone. SO there's that. The whole moderation trip is childish, really, if somebody says something you don't want to listen to, you just mute the chat, don't need moderation.

The site doesn't just take a report or reporter at their word. They look at previous history and check into it as well.

This can't possibly be true, and if it were true, why don't they show me the conversation thatwas abusive? Because there was never such a conversation.

I'm not sure how I missed it when I posted that first reply, but I don't see any indication you were muted and just by posting at the time, you obviously were not muted. If you meant a different account of yours, then I would have to see there, but perma-mutes don't just happen without some kind of proof the mute was justified.

Temp mutes can happen by triggering filters, but being reported by people won't trigger that and staff will get involved.

Totally_Winsome

Mar 23, 2022

0

#45

No, this is my only account. I have tried to contact customer service without any luck several times. I've been muted for a year, on people's walls. People come to my profile and write me a nice friendly little note, and I can't answer them anymore like I used to, I can't return the favor, I can't leave a note on their profile. Thank you for looking into it.

MisterWindUpBird

Mar 23, 2022

0

#46

The list of innocuous words that will trigger a warning is quite extensive, from experience. I'm betting if you mention a door handle by coincidence, you'd better be careful which term you use.

KawaiiLatte

Mar 23, 2022

0

#47

jwncneil wrote:
How to mute chat

You can disable chat in settings or if live chess, you can tap the other person and it will say mute so you can just mute them

Martin_Stahl

Mar 23, 2022

0

#48

Totally_Winsome wrote:

No, this is my only account. I have tried to contact customer service without any luck several times. I've been muted for a year, on people's walls. People come to my profile and write me a nice friendly little note, and I can't answer them anymore like I used to, I can't return the favor, I can't leave a note on their profile. Thank you for looking into it.

If you can't leave notes on another member's profile, their privacy settings aren't allowing it. For example, you should be able to leave notes on my profile, since I have mine open

DreamscapeHorizons

Apr 2, 2022

0

#49

Pilyuta

Apr 3, 2022

0

#50

Dear chess community, we are humane and quite intelligent people, so please exclude from this resource the citizens of the Russian Federation in connection with their war crimes. If you consider my appeal inappropriate, look at the independent media resources from the occupation of the atrocities of their soldiers in the Ukrainian cities of Bucha Irpin Gostomel Mariupol and other cities of Ukraine, they carry out mass executions of young children rape minors are atrocities if you doubt my proposal offer a survey of community members from other countries

DoinLi

Oct 6, 2022

0

#51

I dont get why we cant say a**

MormonRepublican

Nov 10, 2022

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#52

I wrote in chat 3 lines-
"oopsie"
"my bad, I made a mistake"
"maybe next time"

or some such and I got autobanned for "spamming the chat"

10 thumbs down to whoever's policy this is

dorododo

Nov 10, 2022

0

#53

Hi all,

Was wondering if anyone was encountering issues in the chat - maybe it's a problem that has to with bughouse at the moment? Clearly, something has gone awry with the auto filter settings.

I got muted three times today (!).

First time for writing to a French bughouse partner: "tour or reine et c'est mat" (which means "rook or queen is checkmate").

Second time for saying: "ggs, that was fun"

Third time for saying "I can't drop pieces. Bug?".

Could admins please check that? I'm guessing the previous poster has had the same problem.

Thank you!

dorododo

Nov 10, 2022

0

#54

(Could it also be a problem related to the Internet connection? You know, if sending the message has failed, then there's a retry - which could be considered as spamming. Just guessing here.)

MormonRepublican

Nov 10, 2022

0

#55

STOP MUTING BUGHOUSE PLAYERS FOR PRESSING COMMUNICATION BUTTONS. WE NEED TO PRESS THOSE BUTTONS. YOU'RE BAD AT MODERATING.

Martin_Stahl

Nov 11, 2022

0

#56

MormonRepublican wrote:

STOP MUTING BUGHOUSE PLAYERS FOR PRESSING COMMUNICATION BUTTONS. WE NEED TO PRESS THOSE BUTTONS. YOU'RE BAD AT MODERATING.

It's an automatic bot and it only does it if you spam the buttons a lot and flood the chat.

slowbug

Nov 12, 2022

0

#57

Martin_Stahl wrote:

MormonRepublican wrote:

STOP MUTING BUGHOUSE PLAYERS FOR PRESSING COMMUNICATION BUTTONS. WE NEED TO PRESS THOSE BUTTONS. YOU'RE BAD AT MODERATING.

It's an automatic bot and it only does it if you spam the buttons a lot and flood the chat.

This is false: it mutes you for pressing two commands in quick succession. Does two messages equal "flood the chat"? Ridiculous.

Martin_Stahl

Nov 12, 2022

0

#58

It warms after a quick succession of posts, then mute after the next quick submission after the second warning.

As mentioned, staff are aware and working on it.

slowbug

Nov 12, 2022

0

#59

Martin_Stahl wrote:

It warms after a quick succession of posts, then mute after the next quick submission after the second warning.

As mentioned, staff are aware and working on it.

Thanks.

slowbug

Nov 13, 2022

0

#60

I just found out that this policy will not only mute you, it will even temporarily *suspend* you, causing you to auto-resign the game. (This also affects your partner's game!). I'm guessing this happens after getting muted multiple times in one day.

I suggest that chess.com scrap, not modify, this new policy. I also suggest that in the future, when rolling out rule changes that will affect large numbers of players, the change should be announced publically. Finally, I suggest that chess.com apologize for their botched roll-out of this "feature", which caused many players to be punished for no good reason.