My membershio dissapeared

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Avatar of GrandProMegaMaster69

My membership privileges are just gone overnight and I am kinda confused because I'm in my first week after the free trial. I'd like some help asap.

~GrandProMegaMaster69

Avatar of justbefair

Perhaps I am not clear what you are saying but

it sounds like you said your free trial ended.

That would explain why you have no membership privileges.

Avatar of GrandProMegaMaster69

My free trial ended 8.1.2023., untill this morning I could do everything and then it just stopped working for some reason. I bought a yearly diamond membership btw.

Avatar of Martin_Stahl
GrandProMegaMaster69 wrote:

My free trial ended 8.1.2023., untill this morning I could do everything and then it just stopped working for some reason. I bought a yearly diamond membership btw.

 

It's likely there was an issue with the payment method, so the membership cancelled, and you were not charged.

 

You wouldn't need to contact support directly to verify:

https://support.chess.com/article/346-contact-us

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