New app (android) Rated puzzle mode

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evgenmultia

The new app works different compared to browser version and previous version of the app in rated puzzle solver. I don't get any point if I for example get 3/4 correct on the app and the last try is wrong, I loose points as if I didn't get any correct (in the history it also shows that I didn't get any correct). Then if I use hint feature, it registers partially solved problems as before. On web browser however I get partial points like it was before the app update. So this has to be some bug in the app.

I tried it again now, and it happened for example on the following puzzle:

Date ID Rating Moves Target Time My Time Avg Time Outcome My Rating
Feb 10, 2020 0754912 948 0/3 0:22 0:37 0:41 (0% | -14) 
 
1323

Could you check this please, I have lost lot of points already due to this!

 

Martin_Stahl
evgenmultia wrote:

The new app works different compared to browser version and previous version of the app in rated puzzle solver. I don't get any point if I for example get 3/4 correct on the app and the last try is wrong, I loose points as if I didn't get any correct (in the history it also shows that I didn't get any correct). Then if I use hint feature, it registers partially solved problems as before. On web browser however I get partial points like it was before the app update. So this has to be some bug in the app.

I tried it again now, and it happened for example on the following puzzle:

Date ID Rating Moves Target Time My Time Avg Time Outcome My Rating Feb 10, 2020 0754912 948 0/3 0:22 0:37 0:41 (0% | -14) 
 
1323

Could you check this please, I have lost lot of points already due to this!

 

 

Not all multiple move puzzles give points for getting some moves right.

 

Here is a recent one you completed where you did get points for a couple of correct moves (0133524).

 

 

evgenmultia

Actually I tested the app and the web version at the same time to make sure, and those that got me partial points were all from browser version. I have done over last days quite many puzzles, and more the whole last month to notice this. The updated app registers points differently compared to previous app version. I do get partial solving points when I utilize hint in the app, but loose all the points when dont get all correct otherwise. I am quite confident that this is the problem in the app. There is probably tens or even hundred of problems I have not gotten partial points last 24 hours (I mainly use app for puzzles). So the app gives me NO partial points at all if I dont use hint first. If I solve 3 correct, and 4th wrong I get 0/4 on ALL of the puzzles I try. 

Please check the app!

Martin_Stahl
evgenmultia wrote:

Actually I tested the app and the web version at the same time to make sure, and those that got me partial points were all from browser version. I have done over last days quite many puzzles, and more the whole last month to notice this. The updated app registers points differently compared to previous app version. I do get partial solving points when I utilize hint in the app, but loose all the points when dont get all correct otherwise. I am quite confident that this is the problem in the app. There is probably tens or even hundred of problems I have not gotten partial points last 24 hours (I mainly use app for puzzles). So the app gives me NO partial points at all if I dont use hint first. If I solve 3 correct, and 4th wrong I get 0/4 on ALL of the puzzles I try. 

Please check the app!

 

You should only get points when using hints if you already got enough moves to get points if you just got it wrong instead.

 

I can't say for sure there isn't a bug, but in general, not all partial answers give points regardless if you are on the web or app. Some do, some don't.

 

You could always open a ticket to see if staff could verify that some of the ones you did in that app and got some moves right should have provided partial points.

 

https://support.chess.com/article/346-contact-us

evgenmultia

Ok, thanks, I will open a ticket. I think all of partial solutions I have done on the app since the update give me 0 after the puzzle is done. When I ask for a hint at some point, it does save the partial progress.

Martin_Stahl

I had some time to test and I got the first two moves right on one of the puzzles but the web version shows there were no correct moves. It does look like a bug, though I'm not sure I would have received any points for it.

 

I'll report a bug as well.

USAuPzlBxBob

 

Having problems on a MacBook Pro, where I solve the whole puzzle, correctly, and then see nothing for my effort.  Have opened a ticket to report a possible bug.

Of late, I'm noticing a lot of glitches in many of chess dot com's presentation of chess, and I figure it is a result of their software engineers trying to upgrade the software to provide a platform for all users on all kinds of formats.

Can't imagine how difficult it must be.