No e-mail otifications of new moves in Correspondence games.

Just as the title says. More often than not, I am not receiving e-mail notifications of moves made by my opponents.

My friends have also mentioned that they also do not receive e-mail notifications of my moves either, which has caused them to lose on time in several instances.

Now as for myself, I can assure you that the messages are not going into my spam folder. So my question is: why are the move-notification messages not being sent reliably?

Thank you.

P.S. I know the title contains a typo. I have no ability to edit the title to correct it.

First thing to check is your Email & Alerts page to make sure the notify box is checked.  Home>Account>Alert & Email setting.

 Email Settings

• Also send alerts to my default contact email address.

  (In most cases, you will only receive 1 email per login.)

• It's OK to email me about Chess.com news and announcements.

  (You will NEVER receive 3rd party email or non-Chess.com email.)

Thanks for your reply baddogno. I examined those settings and I have everything already selected. (Screenshot for reference):

The strange thing is  I do receive e-mails occasionally. For example I received a notification this morning for when it was my turn to move. However the last three times it was my turn I received no e-mails about it, and found that the clock was down to less than 18 hours for me to move.

It just seems very random and unreliable.

Thanks.

No Account page. OSX 14.