No more bans for engine using?

I'm occasionally cheated by players who are using engines. In the past (1-2 years ago) I've been received message that cheater was banned and I gained my rating back.

Now I don't receive those messages, instead  I got

"

We appreciate you taking the time to file an abuse report. We have reviewed your case and taken action. Your report matters, and we investigate every case of offensive behavior to make Chess.com a fun, safe, and fair place.

If you'd like to learn more about how we deal with reports and find additional support, please read our Safety Guide.

Thank you very much,
Chess.com Support
chess.com/support"

Chess.com stopped banning cheaters? I don't understand.

They are still banning cheaters. The monthly reports say that they are banning more than 60,000 accounts last month.

I don't know what the official explanation for the change in the message is.

Perhaps you can discuss it in the Cheating Forum club.