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Jun 11, 2024
0
#3
Atomic-Arpan wrote:
this help button says that they will reach us at 1 to 3 day but still they cant reach to us . it takes them forever for it
Let's test that: I've just submitted a help request for "How long does it take for a real person to respond to a Support query"
Jun 12, 2024
0
#4
Gabri from Support replied to me 2 hours ago, so just 2 hours after I first logged that Support request.
@cy1wtoqzd and @Atomic-Arpan If you logged a Support request, it should still be visible in your Help support chat via https://chess.com/support, I believe - what does that look like for you there? Here's mine (timestamps are only visible when you hover the mouse over that chat bubble).
Jun 12, 2024
0
#5
In the end, a member support specialist unlocked the Hindsight 20/20 achievement for me.
Jun 12, 2024
0
#6
cy1wtoqzd wrote:
In the end, a member support specialist unlocked the Hindsight 20/20 achievement for me.
So how long did they actually take to get back to you? You said "Nobody answered" which made it sound like days and days; if it was actually within the 3 days they say in their message, then really, you should have waited that long BEFORE posting in the forums.
Jun 12, 2024
0
#7
I initially used the "I found a bug or a technical issue." But then I used: "I have a question" >> typed in some gibberish to dismiss the AI agent and then clicked on the "Connect to an agent." Problem was solved within minutes.
Jun 12, 2024
0
#8
cy1wtoqzd wrote:
I initially used the "I found a bug or a technical issue." But then I used: "I have a question" >> typed in some gibberish to dismiss the AI agent and then clicked on the "Connect to an agent." Problem was solved within minutes.
Interesting - I wonder if they get handled differently. Definitely seems like an encouragement to use the latter.
I used the Help and Support feature to report the following bug. But nobody answered. So, I will try my luck here. The screenshot shows what happens if I try to save the analysis generated by Game Review. I tried disabling Evaluation, Lines and Feedback but didn't help. I'm not the only one experiencing this. And this is not a new bug. And it's not feature.