Not impressed
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Arullu
30 days ago
0
#1
I was told by the poorly trained bot I would bot I would be contacted 48 hours ago. This is pushing me to cancelling my diamond membership here and going elsewhere. Not impressed as stated.
30 days ago
0
#2
Arullu wrote:
I was told by the poorly trained bot I would bot I would be contacted 48 hours ago. This is pushing me to cancelling my diamond membership here and going elsewhere. Not impressed as stated.
About what?
30 days ago
0
#3
About getting a rating refund when I saw I played a banned cheater and lost within the 30 day window. I also emailed two mods who did not even bother responding. In the real world that might see you fired.
29 days ago
0
#4
Mods have no ability to do rating refunds.
And no control over whether Support gets back to you.
https://support.chess.com/en/articles/8588324-what-happens-when-someone-is-caught-cheating
The help topic that covers rating refunds says it can take up to 15 days to get a refund.
Has it been 15 days?
29 days ago
0
#5
Hello, yes I reallize the mod could not do the refund. I just wanted them to poke those who could which I believe to be a reasonable request. I had not been refunded which is why I was following up.
Arullu wrote:
I was told by the poorly trained bot I would bot I would be contacted 48 hours ago
The superb bot usually gives too optimistic time for the support feedback
29 days ago
0
#7
For a company valued at a billion dollars you would think they could invest in a better support model.
Arullu wrote:
For a company valued at a billion dollars you would think they could invest in a better support model.
Perhaps they have become a "billion dollars" company right because they did not spend much money on minor things like "better support model"
29 days ago
0
#9
That about sums it up MrChatty amongst other cost savings measures ie: scale out the cheat detection. CPU equals money but cheating ruins the experience for many. Put a few more bucks into it.