You complain about Poor Customer Service and then after the problem is solved, you talk abou politics in your thread.
Trump knows who hacked. He claims It was 400 pd John Lequisamo who sits on the edge of Trump's bed every night.
POOR CUSTOMER SERVICE.
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Sep 27, 2016
0
#103
CrecyWar wrote:
So I purchase the Chess.com Gold membership while on Facebook and still not activivated. Chess.com seems to have very poor customer service, they won't answer my several emails. They can take my money but can't answer a simple email? What a bunch of lazy workers.
This website needs to be bought by like Google or something. It would improve a hell of a lot. Not just customer service but everything.
-
I had £18.47 available credit so I decided to switch to diamond £12 a month for free for this month leaving £6.47. All good, happy days.
I log on later that day and I am being asked to 'renew' membership again. I do and it says 'error 500'.
And now I have lost my year long platinum membership.
Any ideas? 
- 22 hours ago · Quote · Edit · Delete · #3
The weirdest bit about this is the record is showing in my history;
Oct 21, 2016, 5:25 AM Diamond Membership (Monthly) $0.00 Order #6470178 - Placed by: RickRenegade - Apr 9, 2016, 1:01 AM Platinum Membership $49.00 Order #5499152 - Placed by: RickRenegade -
I have sent 3 emails. So far I've only had one generic reply saying we'll
look into it and that's it. The customer service is very poor. Especially
when you consider all I want to do is pay them more.
update. -
I have recieved an email from one of the chess.com staff saying he has given me diamond membership until december which I was pleased about.
Unfortunately, no memebership is showing on my account. And when I try and pay manually it still says 'error 500'.
The above issue has been resolved. Thank you.
Mar 10, 2021
0
#108
Terrible customer service continues. Getting no reply to emails! I paid for diamond membership and things were good until games began to freeze. Then periods where I couldn’t login and the message was to contact customer services. That’s when things went wrong as they don’t respond promptly. After weeks of being locked out and several months of wasted I was told I’d get a full refund. Well they only refunded the cost of standard membership so I am shortchanged by £49. No reply to any emails since. Have written to complain and am still waiting for a response from you chess.com
i am a very unhappy customer!
Mar 10, 2021
0
#109
Email from the 24th February still unanswered/full amount of refund still awaited!
“Hi Matt
Thank you for getting back to me. The subscription that I paid for was £79.99 - I had the diamond subscription. The refund issued is therefore £45.99 short! Please can this be paid ASAP.
Thank you”
“Hi Matt
Thank you for getting back to me. The subscription that I paid for was £79.99 - I had the diamond subscription. The refund issued is therefore £45.99 short! Please can this be paid ASAP.
Thank you”
Mar 10, 2021
0
#110
Hi @turtonp , I have sent you a direct email to assist you with this billing and membership concern that you have unresolved. I look forward to assisting you!
Mar 10, 2021
0
#111
turtonp wrote:
Terrible customer service continues. Getting no reply to emails! I paid for diamond membership and things were good until games began to freeze. Then periods where I couldn’t login and the message was to contact customer services. That’s when things went wrong as they don’t respond promptly. After weeks of being locked out and several months of wasted I was told I’d get a full refund. Well they only refunded the cost of standard membership so I am shortchanged by £49. No reply to any emails since. Have written to complain and am still waiting for a response from you chess.com
i am a very unhappy customer!
you are utterly braindead
to necropost in a 5 year old forum seeking help and being just a stupid person
please
dont necropost
someone lock this thread
Mar 10, 2021
0
#113
create your own thread at least and it wont help
dude contact support and have patient
and dont be like oh oof when it happeneds
instead go scream your soul out like you did at customer support when your wrong
I've been disconnected again and lost another game due to your server failure.
Any advise??
It is possible you got disconnected. You can try a few things. Make sure you have the newest version of your browser, clear your cache, and disable Flash for the site.
You might also look through the following: https://support.chess.com/customer/en/portal/articles/1444918-my-internet-connection-is-fine---why-am-i-getting-disconnects-
Yeah whats up with that ? Is it some type of cheating thing? Maybe Russian hackers...I bet Hillary knows.