I have been having some issues regarding playing chess on chess.com....
Whenever I try to create a challenge it says- "matchmaking failed pls try again later"....
I'm unable to play any games..
Does anybody have done suggestions..?
Try clearing your browser cache. If that doesn't help, can you post a screenshot?
That didn't help.. I am considering closing this account.... And here's the screenshot.. 
Exactly same is happening with me please help I tried everything including clear cache and hard refresh etc still not working
Staff are actively looking into potential issues but the more information available, the better. If you try clearing cache and it doesn't help, please post your browser and browser version.
One other possible step is to remove site cookies in case there's a bad value being stored. Alternatively, run under private/incognito and see if you experience the same thing.
Same problem here. I can't get a game using Firefox on Windows 10. I have another computer in the same location running Firefox on Ubuntu and that computer connects fine.
Same problem here. I can't get a game using Firefox on Windows 10. I have another computer in the same location running Firefox on Ubuntu and that computer connects fine.
can you check browser version on both computers and share here? Whatever the issue is, it's not widespread and affects only a small % of users. We're trying to figure out if it's caused by some specific browser versions.
I tried the same hack. This time it worked... Used the latest version of Edge... Previously Google Chrome had been giving that err prompt..
This more or less sorts the problem...
It seems to be the browser"s fault....
I did another experiment... The game actually works on the previous versions of chrome just fine...
Windows 10 (22H2) with Firefox (131.03 64-bit) is not working.
Ubuntu (22.04.4 LTS) with Firefox (129.0.1 64-bit) is working.
Thank you everyone for contribution. This was very helpful! We've now managed to reproduce and isolate the issue now. Our engineers are trying to find a solution as a top priority.
issue should be resolved now. It was on our end and I'm really sorry about it. It looked like it affected random users/devices, because it was a malfunction of one pod from hundreds of pods responsible for client-services communication.
I think my biggest streak on rapid :live is higher that what the profile shows.
restarting this thread, I am facing the same issue now
me too, Ubuntu, Firefox
Same problem. I am using firefox
I can't play at all. "Matchmaking failed..."
I have been having some issues regarding playing chess on chess.com....
Whenever I try to create a challenge it says- "matchmaking failed pls try again later"....
I'm unable to play any games..
Does anybody have done suggestions..?