I don't see how you expect them to solve a "problem" if they don't know what it is.
Procedure to denounce inappropriate chat conversations

I'm guessing it's not enforcing the handshake rule.

This is not good advice - and is against chess.com policy.
Your options are:
Ignore Disable chat Block the player Report abuse directly to chess.com*wushhhhhh*
(this is the sound of the joke going over your head)
artfizz wrote: This is not good advice - and is against chess.com policy.
Your options are:
Ignore Disable chat Block the player Report abuse directly to chess.comget_lost wrote: I'm inclined to believe that dschaef2 was employing Sarcasm.
I didn't notice the sarcasmicon.