It looks like that particular person had their account closed for cheating. You get vacation days accumulated each month. When you run out, you'll have to play or lose by timing out.
question about pausing

So in that case, even though the person's account has been closed for cheating, the system automatically starts using the vacation time they've accrued. They will eventually run out and you will win the game on time - you should be able to tell how long this will take when you open up the game and it says that they are on vacation and have x days / hours remaining.



We're not allowed to discuss that in open forums, sorry.
Although such discussions can't be made in the open forums, you can join the cheating discussion forum to do so: http://www.chess.com/groups/view/cheating-forum
I'm trying to better understand the pause/vacation on the daily chess play. There's a player who has had our game paused for over a week. Can he keep the game paused indefinitely? What are my options?