Recent games not showing in Archives
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scorpi08
Mar 8, 2025
0
#1
Hello, this is really frustrating... I played some very good games that I won recently they were unrated games against a friend. But still, unrated games also used to show previously in Archives. But now, the recent games I played against him are not showing in Archives and I am REALLY SAD. I contacted the Chess.com support team with no response from them. Now, it shows that I have played 9 games in total against my friend, of which only 4 games are showing in Archives. Someone please help me here. I have even purchased Premium membership for Chess.com and their treatment is really PATHETIC in addressing issues... 😭😡
Mar 8, 2025
0
#2
This just happened to me as well. I played three unrated games against my friend and I wanted to review them but they just didn’t show up in the archives.
Mar 8, 2025
0
#3
scorpi08 wrote:
Hello, this is really frustrating... I played some very good games that I won recently they were unrated games against a friend. But still, unrated games also used to show previously in Archives. But now, the recent games I played against him are not showing in Archives and I am REALLY SAD. I contacted the Chess.com support team with no response from them. Now, it shows that I have played 9 games in total against my friend, of which only 4 games are showing in Archives. Someone please help me here. I have even purchased Premium membership for Chess.com and their treatment is really PATHETIC in addressing issues... 😭😡
I show 9 games against @Swapndurg1 in your archive. Is that the friend?
Mar 8, 2025
0
#4
@Martin_Stahl Yes, its him. It shows correctly that I played 9 games against him, but in the archives, only 6 out of them are displaying. Do you know why this is so?
Mar 8, 2025
0
#5
LiamD34 wrote:
This just happened to me as well. I played three unrated games against my friend and I wanted to review them but they just didn’t show up in the archives.
If it's @BeatingLiamday501 then the games are showing now.
Mar 8, 2025
0
#6
scorpi08 wrote:
@Martin_Stahl Yes, its him. It shows correctly that I played 9 games against him, but in the archives, only 6 out of them are displaying. Do you know why this is so?
I count 9 games in your archive. Make sure your filter is set to Rated and Unrated ... it's probably only showing one
Mar 8, 2025
0
#7
@Martin_Stahl How is that possible? I even checked my archives and went to his profile and checked also his archives for games played against me. In both of them it shows only 6 games. If you know, please tell me where is this filter, I checked in my Settings everywhere but couldn't find it
Mar 8, 2025
0
#8
scorpi08 wrote:
@Martin_Stahl How is that possible? I even checked my archives and went to his profile and checked also his archives for games played against me. In both of them it shows only 6 games. If you know, please tell me where is this filter, I checked in my Settings everywhere but couldn't find it
Are you on one of the apps? I'm seeing the games without on the website.
Mar 8, 2025
0
#9
I was able to verify that the apps aren't showing some of the games; the website archive has them but there is bug regarding those that has been reported to staff and is likely related to why the games aren't showing for you.
Mar 8, 2025
0
#10
@Martin_Stahl Yes, I checked in my phone app as I use the interface on phone. Ok, I will check if the games are visible through website. But then also, this is really poor management from Chess.com, they are not fixing bugs in the app and their customer support seems to just be there for namesake. They never respond to any queries, pathetic.
Mar 8, 2025
0
#11
scorpi08 wrote:
@Martin_Stahl Yes, I checked in my phone app as I use the interface on phone. Ok, I will check if the games are visible through website. But then also, this is really poor management from Chess.com, they are not fixing bugs in the app and their customer support seems to just be there for namesake. They never respond to any queries, pathetic.
It appears to be a recent bug that just appears to have just started yesterday. Support usually takes 1-3 days to respond to tickets but may be longer depending on ticket loads
I have been having the same issue for the past couple of days !!!! Unrated games not on archive !
