Support can take you awhile, but I’m not the best with it so I can’t really help
Refund
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3 days ago
0
#3
Pisk741 wrote:
I was interested in refunds, I forgot to cancel the free trial and it renewed the yearly subscription right after, 70 Euros. I contacted the support and they responded with question do I really want refund and if I wanted some kind of discount. After that I answered that I wanted a refund because 70 euros is too much for me. And after that they havent responded in 5 days. Is this normal?
I checked with staff and a refund was initiated on the 19th. Depending on the payment method/provider, it can take time for the credit to show on that account.
3 days ago
0
#4
Martin_Stahl wrote:
Pisk741 wrote:
I was interested in refunds, I forgot to cancel the free trial and it renewed the yearly subscription right after, 70 Euros. I contacted the support and they responded with question do I really want refund and if I wanted some kind of discount. After that I answered that I wanted a refund because 70 euros is too much for me. And after that they havent responded in 5 days. Is this normal?
I checked with staff and a refund was initiated on the 19th. Depending on the payment method/provider, it can take time for the credit to show on that account.
Thank you very much, have a nice day 😀
I was interested in refunds, I forgot to cancel the free trial and it renewed the yearly subscription right after, 70 Euros. I contacted the support and they responded with question do I really want refund and if I wanted some kind of discount. After that I answered that I wanted a refund because 70 euros is too much for me. And after that they havent responded in 5 days. Is this normal?