Anyone want diamond membership for like 5$?
REFUND
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Sep 28, 2025
0
#203
ksmngr17 wrote:
I wanted to try the 7-day free trial, but when I first started, my bank balance was suddenly deducted according to the number of diamonds I've subscribed to. I've contacted support, but they still haven't provided any clarity. What else can I do to get my money back?😭
Get a human support staff to help? I previously had an issue with some things and they were very helpful
Sep 29, 2025
0
#204
I wanted to try the 7-day free trial, but when it ended it automatically got my ₱1990 it didn't say it was going to get the diamond membership and now my parents are angry
Sep 29, 2025
0
#205
I wanted to try the 7-day free trial, but when it ended it automatically got my ₱1990 it didn't say it was going to get the diamond membership and now my parents are angry.
It should have a conformation email or something to accept the diamond membership not just get the money out of our banks.
It was the only money I had the "₱1990" I want a refund.
And isn't it ironic the it got the most expensive one rather than the cheapest one like I would understand if it was the gold monthly but no it had to be the most "expensive" one the diamond yearly. 🤬
Sep 29, 2025
0
#207
ksmngr17 wrote:
I wanted to try the 7-day free trial, but when I first started, my bank balance was suddenly deducted according to the number of diamonds I've subscribed to. I've contacted support, but they still haven't provided any clarity. What else can I do to get my money back?😭
If the support tool said you'd be contacted, you'll get contacted but it could take a few days.
Sep 29, 2025
0
#208
cool_noor wrote:
I wanted to try the 7-day free trial, but when it ended it automatically got my ₱1990 it didn't say it was going to get the diamond membership and now my parents are angry
https://support.chess.com/en/articles/9856544-how-can-i-get-a-refund-for-my-chess-com-membership
hi I canceled my subscription last month and they gave me a free trial for a month yesterday they then took R199 please refund me i did not renew my subscription
Oct 2, 2025
0
#210
Nhloswenhle wrote:
hi I canceled my subscription last month and they gave me a free trial for a month yesterday they then took R199 please refund me i did not renew my subscription
You will have to cancel again and contact Support if you want a refund. The link Martin just gave looks good.
Posting here won't do it.
Oct 7, 2025
0
#211
SBllCrystalBlade wrote:
Wait, what if I accidentally hit start free trial?
You have to put payment information in or confirm I believe if you previously had a payment method.
Oct 7, 2025
0
#212
SBllCrystalBlade wrote:
@Martin_Stahl Can you friend me?
I only accept friend requests from people I know, have met in real life, or have an extensive online relationship with.
I've never used this membership, since free use ended, so please i hope you refund my money. The claim was made around 8:00 p.m. on October 21, 2025, so I checked it now. Please help me with the refund after checking.
Oct 21, 2025
0
#214
keepmyseat wrote:
I've never used this membership, since free use ended, so please i hope you refund my money. The claim was made around 8:00 p.m. on October 21, 2025, so I checked it now. Please help me with the refund after checking.
You'll need to contact Support directly using the option in the menu. Be sure to choose the billing/refund related option
Martin_Stahl님이 썼습니다:
keepmyseat wrote:
I've never used this membership, since free use ended, so please i hope you refund my money. The claim was made around 8:00 p.m. on October 21, 2025, so I checked it now. Please help me with the refund after checking.
You'll need to contact Support directly using the option in the menu. Be sure to choose the billing/refund related option
I tried but I couldn't find their email I already canceled my membership and contact Support is not helpful to me
Oct 21, 2025
0
#216
keepmyseat wrote:
Martin_Stahl님이 썼습니다:
keepmyseat wrote:
I've never used this membership, since free use ended, so please i hope you refund my money. The claim was made around 8:00 p.m. on October 21, 2025, so I checked it now. Please help me with the refund after checking.
You'll need to contact Support directly using the option in the menu. Be sure to choose the billing/refund related option
I tried but I couldn't find their email I already canceled my membership and contact Support is not helpful to me
There is no email contact for Support any more.
You need to use the Support link. https://chess.com/support
This post shows screen shots of exactly what to do:
https://support.chess.com/en/articles/9856544-how-can-i-get-a-refund-for-my-chess-com-membership
Hi, I just sent a request on support, I had forgotten about my annual membership, I just got charged 157, I understand that it is my fault, but its been hard these days as rent and bills are really keeping me tight on money. Im just asking for mercy, I dont even need a full refund. Is there any idea how long it would take? I know they said 1-3 days, I just sort of wanted to ask for double confirmation. Thank you
It could take that long to be contacted and it will likely be a few days for the refund to finalize after processed, though that depends mostly on the payment method used.