Hi its Been 3 days since I opened the ticket for refund, they haven't replied me yet. And it's my first subscription, I was told to be given 7 days of free trial but my money was deducted instantly.
REFUND
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Jan 6, 2025
0
#143
hrishik04 wrote:
Hi its Been 3 days since I opened the ticket for refund, they haven't replied me yet. And it's my first subscription, I was told to be given 7 days of free trial but my money was deducted instantly.
Due to the holidays, it may take longer than normal for a response
Bro christmas is over
Jan 6, 2025
0
#147
hrishik04 wrote:
Bro christmas is over
Christmas isn't the only holiday over the late November and early January time frame.
Also, higher volume support requests added to staff time off adds up to a slight backlog and increased response time.
I just want my money back 🥲
Jan 7, 2025
0
#149
hrishik04 wrote:
I just want my money back 🥲
You'll will if that's what you want
Jan 7, 2025
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#150
Who else here avoids playing with diamond members, cowards go on 40 days vacation and it's so annoying to wait for their next move. I'm a platinum member and I want to cancel my membership. And leave chess.com till they remove this vacation thing. And if they don't refund my yearly membership I'll leave chess.com anyway and suggest my circle to do so.
Jan 7, 2025
0
#151
akku_mukku wrote:
Who else here avoids playing with diamond members, cowards go on 40 days vacation and it's so annoying to wait for their next move. I'm a platinum member and I want to cancel my membership. And leave chess.com till they remove this vacation thing. And if they don't refund my yearly membership I'll leave chess.com anyway and suggest my circle to do so.
You can play in no vacation tournaments to stay away from it. But all premium members get automatic timeout protection (auto-vacation) in Daily
Jan 7, 2025
0
#152
Bro, I'm a diamond member, and I don't waste time, I actually play my daily games, don't assume that ALL diamonds do that.
Please refund me, I’ve been charged $149.99, because I forgot to cancel my free trial.
Feb 18, 2025
0
#154
ballzack1234567 wrote:
Please refund me, I’ve been charged $149.99, because I forgot to cancel my free trial.
You'll need to contact Support directly using the option in the menu. Choose the billing/refund related option
i can't click the support in the chess.com. It the support button is broken. I want to get a refund because i forgot to cancel the trial period. it was charged 1 day ago. Will i get my refund? iam currently studying abroad so i need this money to pay bills. Any support members here to help me with this situation, I am really frustuated.
Mar 10, 2025
0
#156
HoTheKhai wrote:
i can't click the support in the chess.com. It the support button is broken. I want to get a refund because i forgot to cancel the trial period. it was charged 1 day ago. Will i get my refund? iam currently studying abroad so i need this money to pay bills. Any support members here to help me with this situation, I am really frustuated.
The code loads from a different site so if your browser is likely blocking the code from loading.
How would you know if they have confirmed your refund is a via email or support chat?
Mar 16, 2025
0
#158
yusufff_7 wrote:
How would you know if they have confirmed your refund is a via email or support chat?
If you open a ticket you'll receive a message in the support tool and should also receive an email
29 days ago
0
#159
I forgot to cancel the free trial before the trial period ended and was charged ₱1,999 for the Diamond membership. I noticed they offer a 30-day moneyback guarantee for people who forgot to cancel. How can i go about getting a refund.
29 days ago
0
#160
wrote:
I forgot to cancel the free trial before the trial period ended and was charged ₱1,999 for the Diamond membership. I noticed they offer a 30-day moneyback guarantee for people who forgot to cancel. How can i go about getting a refund.
https://support.chess.com/en/articles/9856544-how-can-i-get-a-refund-for-my-chess-com-membership
Yes, they'll reply in that support chat