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I already have tried to contact them through here. I've received one auto-respond email since then. Is there anything I can do besides wait?
Aug 8, 2020
0
#5
injure wrote:
I already have tried to contact them through here. I've received one auto-respond email since then. Is there anything I can do besides wait?
It can take a few days to get contacted. Site ticket loads have been high but they've added staff doing billing related ones, so it probably won't take too long overall.
Martin_Stahl wrote:
injure wrote:
I already have tried to contact them through here. I've received one auto-respond email since then. Is there anything I can do besides wait?
It can take a few days to get contacted. Site ticket loads have been high but they've added staff doing billing related ones, so it probably won't take too long overall.
It's been like 3 days and I still haven't received any follow up emails or been contacted by someone. I'm getting worried I won't see that 100 dollars again
Aug 10, 2020
0
#7
injure wrote:
Martin_Stahl wrote:
injure wrote:
I already have tried to contact them through here. I've received one auto-respond email since then. Is there anything I can do besides wait?
It can take a few days to get contacted. Site ticket loads have been high but they've added staff doing billing related ones, so it probably won't take too long overall.
It's been like 3 days and I still haven't received any follow up emails or been contacted by someone. I'm getting worried I won't see that 100 dollars again
You purchased over the weekend. They'll get to you.
Yesterday, my card was charged automatically for a yearly subscription. I had signed up less than a month prior for a free trial. Chess.com deducted 100 dollars for a yearly subscription Friday. I'm guessing this is because I was paid. This would have been my first subscription if I actually wanted it, so I'm fairly certain the "30 day money back guarantee" applies here.
Thanks to all the hard working staff members during covid!