Refund Request - No response

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Avatar of SemajYelir

My yearly subscription renewed despite me cancelling on the same day... so I've asked for a refund.  Its been six days and 3 refund requests and I have still not been replied to by Chess.com. How can I speak to a person instead of the support bot?

Avatar of Martin_Stahl
SemajYelir wrote:

My yearly subscription renewed despite me cancelling on the same day... so I've asked for a refund. Its been six days and 3 refund requests and I have still not been replied to by Chess.com. How can I speak to a person instead of the support bot?

Did you get a message in the Support tool that you would be contacted in 1-5 days or something along those lines?

Avatar of Martin_Stahl

Actually, found out you should have received a refund. Did you check your previous messages in the support tool?

Avatar of Guest2988781386
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