Removing CREDIT CARD information

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SlipOil

Hello,

I can't remove my credit card info from chess.com.

When I go there https://www.chess.com/settings/payment, the page is blank.

When I go there https://assistance.chess.com/article/842-contact the "contact button" doesn't work.

I tried with FIREFOX, CHROME and EDGE.

Can you remove my credit card info from your database please?

Best regards,

Slip

PS: I know it's the same issue here https://www.chess.com/forum/view/help-support/why-dont-we-have-option-to-delete-our-credit-card-info-from-the-account but I can't reach out the support team to get it done. I don't know the mail.

Abhinav

The mail for the support team is ~ support@chess.com

SlipOil

Thank you very much happy.png

SlipOil

Problem solved within 24hours. The support team was great happy.png

Abhinav

Wow! That was quick.