Report a bug

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rusql
Martin_Stahl wrote:
rusql wrote:
Martin_Stahl wrote:
rusql wrote:

There appears to be a bug on the game analysis. The yellow bar at the bottom does not update when I progress through the moves using the "next" and "previous" buttons. This is on a Windows machine using Chrome. I also noticed that the "Report a bug" button does not work. Is anyone else experiencing this?

Bar does not update



 

The first thing has been reported in the beta, so should be fixed at some point.

 

I've had no issues using the report a bug feature but some other members have posted they are. When you click it, it take a few seconds to load. 

 

What browser and browser version are you using?

Thanks for the reply Martin. I am using Google Chrome on a Windows 10 machine

Chrome: Version 86.0.4240.75 (Official Build) (64-bit)

I just tried the "Report Bug" button again and it does not appear to work at all.

 

I just tried that version on a stock installation and didn't have any problems getting the report feature to work. First thing to try is to do it in incognito mode and see if it works there. If so, then it is a plugin interfering or some bad cached files.

Thanks for the tip, I found that it was indeed something on my side - usersnap.com was being blocked by my network firewall for some reason. I whitelisted it and now all is working happy.png

lsg404

I got this bug for several times: I can't move my horse. I can move anything else but the game doesnt let me make move with my horse. WTF? How do I solve this? Game is obviously unplayable this way.

Martin_Stahl
lsg404 wrote:

I got this bug for several times: I can't move my horse. I can move anything else but the game doesnt let me make move with my horse. WTF? How do I solve this? Game is obviously unplayable this way.

 

Never had that issue. What browser and version? Or device type and app version?

lsg404

win 10, chrome...

Martin_Stahl
lsg404 wrote:

win 10, chrome...

 

Chrome version?

 

Any blocking type software/extensions? 

lsg404

current version (Version 86.0.4240.75 (Official Build) (64-bit))

I do use Adblock PLus, should I disable it on the site?

Martin_Stahl

You might try it and see what happens. Might need to whitelist a few URL/domains so the correct scripts aren't blocked.

Moon482

Could multiple lines be best simultaneously, albeit one forecasts better score 13.1 vs 12.9 ?
env: Chrome Version 86.0.4240.111 (Official Build) (x86_64), OSX

  

Moon482
Levent_Acemi wrote:
Moon482 yazdı:

Could multiple lines be best simultaneously, albeit one forecasts better score 13.1 vs 12.9 ?

That is certainly not a bug.

It's a bug. 
Of course, it's almost game over, and nobody would pay attention.
However it does make sense which rook to move to d8. Rad8 leaves a white field which makes it unreachable for white-field opponents bishop. I do expect that the best is one move here, others are good, excellent, not bad
It would be acceptable to have several best moves with same score -13.1,  but scores are clearly different. Thus one move is the best, the other is quite good, almost best, but is not the best.

petrojoska

Hello!

I would like to report a bug I found in the Android chess.com application. 

Whenever I solve a puzzle, I like to check it after solving, and the engine suggestion at the top of the screen randomly disappears. 

What should I do? 

petrojoska

legomathwiz

everyone and a while the game will freeze up and I have to refresh. when this happens it kicks me off the game and says I lost because I left. 

wojtekce
Pawn make a forbidden move while playing with computer. I have a recording.
Catto3542

kk

Frothyxd

https://imgur.com/a/qSoEOrk

I might just be an idiot but I can't figure this out. I am white in this game and go first, but my pieces are actually black and my opponents pieces are white when they should be black? Is there a way to change this/is it intended? 

MicahKS

Lessons are not functional as I am unable to see the board after selecting "Start Challenges"

I am using Firefox browser.

TheGuyver
Delete my avatar emojis!!!! Danielle Wrench!!!!
Martin_Stahl
MicahKS wrote:

Lessons are not functional as I am unable to see the board after selecting "Start Challenges"

I am using Firefox browser.

 

First step is try clearing your browser cache.

if that doesn't work, what  Animation type do you have under Settings Board and Pieces?

 

If it's Natural or maybe Arcade try changing to the default one and see if that fixes the problem.

bmacho

Hey! I want to report 2 bugs, I don't know if these are already reported. Also I don't trust that report a bug button on the left. I hope this is the right place for bugs. 
Both bug is about bughouse/doubles rating.
Bug1: 

i got 7 points for a 4 point winAs the pic shows, I (bmacho) was on 1323 points before the game, I won +4 points, and my new rating was 1330.
Bug2: this member's https://www.chess.com/stats/live/bughouse/balukapitany bughouse stat is inconsistent about their dec 7 2020 rating. 30 and 60 days views show that they had 1494 points at that day, while 90 days, 1 year and all time views show 1509 points for him on the day dec 7 2020.

notmtwain
bmacho wrote:

Hey! I want to report 2 bugs, I don't know if these are already reported. Also I don't trust that report a bug button on the left. I hope this is the right place for bugs. 
Both bug is about bughouse/doubles rating.
Bug1: 

As the pic shows, I (bmacho) was on 1323 points before the game, I won +4 points, and my new rating was 1330.
Bug2: this member's https://www.chess.com/stats/live/bughouse/balukapitany bughouse stat is inconsistent about their dec 7 2020 rating. 30 and 60 days views show that they had 1494 points at that day, while 90 days, 1 year and all time views show 1509 points for him on the day dec 7 2020.

This old thread does not go to the developers.

The bug report tool does. It takes a snapshot and lets them know