Report bug

[Please note: This thread was started seven years ago in 2018 and many of the site's features have changed dramatically in that time.

You can't email Support any more.

You have to use the links to reach it. https://chess.com/support . - justbefair]

Hi!

I don’t know if i’m in the good location to report a bug i have often when i do a tournament swiss format.

Some of my games doesn’t launch on my iphone’s app.

I wait and i se after i lost without moving one piece. You see my frustration!

Thanks by advance to look at this problem!

Use the "Report Problems" link in app settings to report the problem.

Or send an email to support@chess.com.

Tournaments are still pretty new on iPhones and they will want to know about your problems.

My Rapid Rating has just started coming up as 660, when it should appear as 1005 or so... How do I/you correct it?? hccusack@gmail.com

You can write an email to support@chess.com.

I show your rating in the 1000 range on your profile and stats. If you are on the Android app, clearing the app cache may help.

I stumbled over a bug. I could not see all of the pieces on the board.
Here is a screenshot:

https://app.box.com/s/8qbllp0326siub9fpbwcyf6t07nip7g8

Than can happen sometime when there are problems with the browser cache. Normally clearing the cache and reloading the page will fixed missing images.

Pawn side by side and he kills my pawn what [removed -- MS] is that about and I lost my rating

That is a legal move called capturing "en passant".

https://en.m.wikipedia.org/wiki/En_passant

When you go to help in iOS mobile app, there is no way to report a bug or make a suggestion. I see a comment that you can do this from settings on mobile app. I was unable to find the ‘report a problem’ feature which that user suggested. I am frustrated there was no explanation of this in the support knowledge base. The only way I found out was that I had to search through the the forums just to find out this has apparently been the case for years (both lack of obvious bug button and lack of an accessible and relevant support page for mobile app). Many of us play 99% of the time on our phones and tablets, a little more support and attention is needed, or what am I paying for really? For now I suppose I have to settle for giving the app a 1 star review in the store.

Also, in case anyone is wondering, I checked and my app was outdated. However, updating to the v4.0, the problem is the same, no bug report or suggestion button, and same irrelevant knowledge base. Disappointing.

Harpreet47, that is a chess rule called en passent

._.

Chess puzzle counting rating wrong. As you can see I've solved puzzle without mistake and final rating decreased on section 2

Hi , I was playing the game (lost to my opponent sadly) after that I visited his profile was checking his previous game but then I saw award section in his profile clicked on different awards and it said You completed this task on some day however I just downloaded the game I think you can log this as an improvement/enhancement or bug( it will enhance the end user experience ) suggestion - You can remove the designation such as You simply state the message This task was completed on someday or state the username (You for logged in player) as per logged in user . I am not sure if this project is open source if it is I would like to contribute (as I am a developer ). Mailing the supporting evidence (as I can't see the attachment option )

The site is not open source.

hello developer there's some bugs the bugs is all my pieces and background disappear on standard mode sorry for annoying but pls fix that bugs

so we can play without some bugs

If you're using the Arcade or Natural animation type, try changing to the default one and see if that helps.

Staff are looking into an issue some members are experiencing, but that may help.

Hello

I can't see the chess board when I try to play blitz chess , it is coming for only bullet, I tried changing the board too but it didn't work , can you help me?