If you dig down into the fine print, you'll see the 30 day only refers to first time subscribers. Are you a first time subscriber?
Refunds
If you are not satisfied, please contact Member Support. All first-time subscriptions are given a 30-Day Money Back Guarantee except those purchased through iTunes/Apple. Once a member has received a
That's from the Terms of Service; click Legal down by the green pawn. Hope it works out for you.
Did you manage to get a refund? I just went through the same problem and I think it is VERY WRONG for them to set auto-renewal by default. I will cancel the bill with the credit card company right now.
It can take a few days but I haven't heard of anyone having problems getting refunds if they open a ticket.
But it is clearly marketed as a subscription and clear that it auto-renews unless cancelled.
Need help. Did not notice that my free trial will end today. Please refund back my money $99. I have cancelled the subscription.
Need help. Did not notice that my free trial will end today. Please refund back my money $99. I have cancelled the subscription.
Go to Help --> Billing Issues, and the Support team will help you sort out the issue.
02/20/2025 - Running into the same issue; I woke up to a 400 bill I didn't buy nor wanted. I filed my ticket and still didn't get a response. I have no words to the abyssmal dread such experience evokes. Did you get your refund?
I've contacted chess.com numerous times in the last 7 days regarding a refund for an auto-renewal, which I haven't been informed about prior to renewal. I've had no response. There seems to be no way to connect to a human, which is frustrating. Has anyone had any luck in speaking to a real person regarding refunds? I'm guessing, this is not their favourite topic.
I've contacted chess.com numerous times in the last 7 days regarding a refund for an auto-renewal, which I haven't been informed about prior to renewal. I've had no response. There seems to be no way to connect to a human, which is frustrating. Has anyone had any luck in speaking to a real person regarding refunds? I'm guessing, this is not their favourite topic.
Did you use the billing/refund related option in the Help tool?
I did, several times by now
Did the tool say you would be contacted?
Before typing into this text field , it asks me to "Please be relevant and kind ...".
I do not agree it to be neither relevant nor kind to renew my 1 year subscription without a pre-warning. It goes more in the direction of unkind greed, than in the direction of kind customer care.
Also, Chess.com appears to have a zero tolerance towards Cheating and Fraud. I think that must be something they expect only form others.
I have cancelled my subscription and will never return.
Before typing into this text field , it asks me to "Please be relevant and kind ...".
I do not agree it to be neither relevant nor kind to renew my 1 year subscription without a pre-warning. It goes more in the direction of unkind greed, than in the direction of kind customer care.
Also, Chess.com appears to have a zero tolerance towards Cheating and Fraud. I think that must be something they expect only form others.
I have cancelled my subscription and will never return.
You haven't played a game in three years.
It's too bad if you never return because I think that if you apply for a refund, you might actually get one. Really. (You have to click the link to contact Support and then mention refund to get to a form.)
https://support.chess.com/en/articles/9856544-how-can-i-get-a-refund-for-my-chess-com-membership
Dear chess.com staff!
I've sent two support tickets already, but to no avail, I got no response whatsoever although 24 hours passed each time. I would like to have a refund of my 1 year membership payment which was processed on March 27, 2015 since there is a 30 days money back guarantee policy. I really hope this post gets some attention from the staff!