Restricted access to the platform chess.com inspite of a diamond membership

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Avatar of Juliane2

I have a diamond membership, however I can only use the platform by the Wlan at home, no roaming, no access from my smartphone: 015170244234. I want to be able to play chess all over the world with chess.com.

Kind regards

Juliane Esch-Jakob

Esch-Jakob@t-online.de

Avatar of Juliane2

Ich habe eine Diamantenmitgliedschaft bei chess.com. Jedoch kann ich die Plattform nur von meinem Wlan Zuhause benutzen, es geht kein roaming und ich kann auch mein Smartphone nicht einsetzen. Ich möchte Schach auf der ganzen Welt spielen können mit chess.com. Bitte beheben Sie dieses Malheur!

Vielen Dank im Voraus!

Beste Grüße

Juliane Esch-Jakob

Esch-Jakob@t-online.de

Avatar of Juliane2

Zusatz: Smartphone Nr: 015170244234

Thank you! Danke

Avatar of Martin_Stahl

What happens when you try connecting via data services

Avatar of farooquemustafa
Give us updates if your issues resolves.
Avatar of kn_ow

I am a diamond member. When I click courses I am have no access to any courses. My only option is to "go diamond". Is there an issue with the courses?

Avatar of Martin_Stahl
kn_ow wrote:

I am a diamond member. When I click courses I am have no access to any courses. My only option is to "go diamond". Is there an issue with the courses?

Courses aren't part of Diamond subscription.

https://support.chess.com/en/articles/10318117-does-diamond-unlock-all-purchasable-courses

But you shouldn't see a go diamond message

Avatar of kn_ow
Martin_Stahl wrote:
kn_ow wrote:

I am a diamond member. When I click courses I am have no access to any courses. My only option is to "go diamond". Is there an issue with the courses?

Courses aren't part of Diamond subscription.

https://support.chess.com/en/articles/10318117-does-diamond-unlock-all-purchasable-courses

But you shouldn't see a go diamond message

Thank you Martin