Sound keeps cutting out

refreshing fixes it, but in live chess the sound continues to cut out on its own,  the piece movement sounds just stops. I am using Google chrome and I have tried emptying the cashe several times. it has gotten worse since last week. It used to happen about once a week a mild bug, annoyance.

Now it is now happening in every game i play in... 1/2 way through a 10 minute game, it is very irritating. Suggestions?

I don't know for certain but here are a few suggestions to test yourself:

1. Try a different browser

If problem persisits then try:

2. Control panel>Hardware and Sound>

and make sure the volume is being played under the mixer or the manage audio devices tab.

If problem still persists:

3. Seek an expert and change the speakers.

Let me know if the problem still persists. I would be very surprised if it did. It could be needing updating of your sound card or something small...I don't know but I am trying to be of some help so let me know. [I may need to ask you something.]

jamestweeddale

thanks james but the problem is fixed when i refresh the browser... so its not the speakers or hardware settings, maybe using another browser would fix it, but i dont want to, ive been using chrome on this site for 2 years, chrome is the best! and if it is a chrome problem then im sure the staff would want to know...i havent tried updating my flash player yet... ill try that, i know my chrome is current

i should have clarified it cuts off and stays off till i refresh it, refreshing fixes it

intresting fact, chrome automatically updates the flash player... so thats not it

Me too, sometimes sound in Google Chrome works, sometimes it doesn't. Once, someone told me to watch a YouTube video, and I watched, but I told them that I didn't have audio. Then I unpause the video, and audio comes back :P

I don't know, I haven't found any helpful help stuff online.

All I can comment on w/ my "anti-establishment" views is that I have no problem using Firefox and because I was a keen Facebook user I am anti-Google lol.

It may well be compatibility problems w/ Google Chrome and chess.com. I have used chrome and think it is good but each browser has it's flaws.

I hope the issue gets sorted, I doubt tweaking the setting of Google Chrome would work, but it is worth a try. I am the same w/ you when it comes to brand loyalty but Firefox is almost mint. You will like it.

The fact sound comes on then cuts off suggests to me some problem w/ compatibility and settings/updates but then I'm no expert (;

my guess is some problem w/ compatibility and settings/updates.

same problem for me

Same problem here - and it's not just chess.com - but playchess.com - Must be a bug in firefox and sound.

same problem here,too

Same problem with Safari - do any Chess.com techs have any idea?

Over 10 years later, this is still an issue for me. It's very annoying. I'm using the latest version of Firefox on Linux.

Same here. This is an issue for me in a browser and in app too. So annoying. The sounds cuts off or it is really low and sometimes it comes back as normal but it's totally bugged anyways whatever platform I use.