Still can't start a live game

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jorgeribs

Hi, I've been having issues starting any type of game that is less than 1 day per move. All I see is the "searching" screen, but 9 out of 10 times it just stays like that forever and the time that it does match me with someone, it's not until 5 minutes of waiting. I've tried with every type of time format possible, I've changed the range, rated and unrated, etc. to no avail. I don't use a VPN, and chess.com's competitor that starts with an L works fine. Can someone please help me?

Martin_Stahl
jorgeribs wrote:

Hi, I've been having issues starting any type of game that is less than 1 day per move. All I see is the "searching" screen, but 9 out of 10 times it just stays like that forever and the time that it does match me with someone, it's not until 5 minutes of waiting. I've tried with every type of time format possible, I've changed the range, rated and unrated, etc. to no avail. I don't use a VPN, and chess.com's competitor that starts with an L works fine. Can someone please help me?

If you have a high disconnect/abort rate that can happen.

https://support.chess.com/article/627-sportsmanship-policy

Are you still seeing it?

jorgeribs
Martin_Stahl wrote:
jorgeribs wrote:

Hi, I've been having issues starting any type of game that is less than 1 day per move. All I see is the "searching" screen, but 9 out of 10 times it just stays like that forever and the time that it does match me with someone, it's not until 5 minutes of waiting. I've tried with every type of time format possible, I've changed the range, rated and unrated, etc. to no avail. I don't use a VPN, and chess.com's competitor that starts with an L works fine. Can someone please help me?

If you have a high disconnect/abort rate that can happen.

https://support.chess.com/article/627-sportsmanship-policy

Are you still seeing it?

I've never once aborted a game, and I don't ever get disconnected. Am I still seeing what?

Martin_Stahl

Are you still seeing issues with starting games?

jorgeribs
Martin_Stahl wrote:

Are you still seeing issues with starting games?

Yes. I didn't change any settings or anything. Still can't start games, even after 5 mins, which tells me I'm not going through that sportsmanship thing. cry