System Error!!!!!!

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The_Wild_Knight

I played a blitz game (5 min) with Jangelo 2011. Suddenly the line was disconnected and his clock was counting down. However, when it reconnected, my clock was the one which got reduced not his. You know the outcome of the game, guess...I lost becouse of time. SOmeone need to fix theis error. By the way, it happened to me several times last year. Thanks and best regards. Harsono Pranoto

Froggy

Actually I believe it is a problem with your internet connectivity.  When your internet lags or drops out the server at Chess.com continues the count.

This is a risk that you take with live chess. 

chess_kebabs
I'd like to make a formal complaint that there isn't enough lag in live chess... For my opponents...
Martin_Stahl

While that is unfortunate, it happens sometimes. Due to the nature of the internet, you can't control when or how a disconnect happens, or how long it might occur.

You might check out the Support article on disconnects.

Not sure what kind of keep-alives the code uses to determine if you are still connected or how often it tries to detect it though. In a blitz game, it might not check often enough to be useful to at least give you an indication you have disconnected.

Froggy
chess_kebabs wrote:
I'd like to make a formal complaint that there isn't enough lag in live chess... For my opponents...

:) lol

chess_kebabs
G'day Froggy.. How is ya? :D
Froggy

Very well thanks.  Apart from being in a world of hurt from the gym and all my PT.  I decided to make my routine harder and it is really making me hurt :( lol

How are you going Babs?  It is a little belated; but, Merry Christmas and Happy New Year ^_^

chess_kebabs
Am doing great thanks Froggy.. Belated Merry Christmas and a Happy New Year to you too. :) Went to Darwin for a mini vacation in November, all expenses paid trip by work, was an eye opener, very different to Adelaide. Also went to Sydney for a week's holiday in early Jan, self-funded there, but stayed with a cousin. Can relate to the gym pain.. Am going 3-5 times a week. Had a personal trainer early last year to kick start me which was well worth the money, but too expensive to have ongoing, unfortunately. Certainly work harder with them than I do on my own.
Froggy
yeres30 wrote:
FroggyBusiness wrote:

Actually I believe it is a problem with your internet connectivity.  When your internet lags or drops out the server at Chess.com continues the count.

This is a risk that you take with live chess. 


Indeed what FroggyBusiness iterated is the stance that Chess.Com is taking so that Chess.Com considers temporary disconnect problems as a non-issue.

The standard recommendation is to use a better browser such as Google Chrome.

The website clocking stystem, however, has a glitch in a temporary disconnect whereby it awards additional clock time to the opponent.

Here's an example of this particular glitch whereby the website clocking system awards additional time to an opponent's clock after a temporary disconnect.

White's clock time after 11.h3       ==> 3.48

 

White's clock time after 11...Nd4 ===> 3.50

 


 

To yeres30 & everyone;

My post was a description of how I perceive the current "Live Chess disconnect/timing" situation.   It in no way reflects the position of Chess.com and any likeness to their position is purely coincidental. 

For all I know Chess.com may in fact be working hard to correct the aforementioned issue/glitch. 

Froggy
chess_kebabs wrote:
Am doing great thanks Froggy.. Belated Merry Christmas and a Happy New Year to you too. :) Went to Darwin for a mini vacation in November, all expenses paid trip by work, was an eye opener, very different to Adelaide. Also went to Sydney for a week's holiday in early Jan, self-funded there, but stayed with a cousin. Can relate to the gym pain.. Am going 3-5 times a week. Had a personal trainer early last year to kick start me which was well worth the money, but too expensive to have ongoing, unfortunately. Certainly work harder with them than I do on my own.

Thank you :)

Yes Darwin is an experience.  I am from Cairns and even going from there to Brisbane and Sunshine Coast was a bit of a change.  People from the south seem to see the northern's differently. 

Yes my regime is quite strenuous at the moment.  I am doing cardio 6 days a week and weights 5 days a week.  So sore, even my fingers hurt =P haha.

I need to find someone to go with so I have a spotter.  It is difficult to push harder without one. 

NimzoRoy

http://www.whatismyip.com/tools/internet-speed-test.asp

http://www.speedtest.net/  Click on BEGIN NOW not Scan now!

http://pingtest.net/ Check the quality of your ISP connection

chess_kebabs
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chess_kebabs
Wow, you are working hard Froggy... I assume you are not working the same muscles 2 days in a row - allowing them to rest for 48 hours and work on alternate muscles the next day? Wish they had the internet connected to each treadmill, bike and cross trainer at the gym instead of just the television. Would looooove to play chess while on the machines! Good luck finding a spotter! P.S. Sorry I can’t quote at the moment, can’t even comment directly in forums or messages either due to a bug. I found a way around it by typing in an email or word then copying and pasting the text into the comment box, which stays invisible until I hit Submit. I’ve sent in a ticket and the problem has occurred in the past and staff managed to fix it in the end. Said at that time it was a cookies issue at chess.com’s end.
chess_kebabs
re: the lag.. Occasionally I have to try to move a piece about 4-5 times before it will allow me to move it.. grrrrrr
The_Wild_Knight

Thanks for your info guys.

By the way, I was in Sydney for 10 years between end of 1965 and end of 1975. Perhaps you two were not born yet.

If you plan to travel to Jakarta just let me know.

Cheers,

Harsono