the board is out of the screen

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alexafndrov
ipad 2 with ios 7.0.4
originalbuzz

Can't play with only 2 thirds of a board help about to say heck with it

J1978ch

Same problem here

Seems you are not able to solve it!

Why don't you allow us to download older version again???

Lunedam
Two chess players using iPads in my home have the same issue. One of us is a paid subscriber. Please get this fixed or I will feel compelled to cancel my membership. Thanks!
shahnazmohammadfaruq

WHEN I START LIVE CHESS OR ANY THING I COULD NOT SEE THE CHESS PIECE

shahnazmohammadfaruq

PLEASE ANY BODY HELP ME

Amelia

Thank you everyone, and I'm very sorry about this. Can anyone post a screenshot here of what you are seeing?

Also, will you all let me know which iOS you are using please?

Lunedam
Here's what we're seeing on iPad MD528LL/A and MF432LL/A running iOS 7.1.2.
Lunedam
Well that's odd. I can't post a photo from my iPad either.
Lunedam

Had to use my laptop to post these iPad screen grabs.

 

J1978ch

I'm using ipad mini iOS 7.0.6

Please solve this issue ASAP

traveler_mk
anything new?
Dunc0211

Our problem is fixed by upgrading our iPad to IOS 9.2.1 YAY!!!! All good now !

pedro

Hey guys!

We are looking into this. It appears to be an iOS 7 only issue. Meanwhile, if you can update to the latest iOS version, the problem will be fixed.

I recently read somewhere that iOS 9.2.1 has performance improvements for old devices, in case that's a concern for not updating to iOS 9 (http://www.zdnet.com/article/ios-9-2-1-brings-a-performance-boost-for-iphone-4s-iphone-5-owners/).

Thanks and sorry for the incovinience!

Robert_New_Alekhine
asifmohammad wrote:

WHEN I START LIVE CHESS OR ANY THING I COULD NOT SEE THE CHESS PIECE

Check your settings. Perhaps you accidentally set the board to "blindfold"?

pedro

Guys can you please confirm in which screen are you seeing this?

Based on the screenshots in one of the posts, it appears to be in Vs Computer. Is this only happening there, or is it also happening in other screens (Live, Daily, etc).

Thanks!

Lunedam
It happens in tactics, all games vs. humans, and games vs. computer. Thanks for the action update. And I will take a look at the article on the new iOS. I'm just concerned that it will really slow my old iPad down.
Lunedam
Also, it happens on Lessons and Daily Puzzle.
pedro
Lunedam escribió:
Also, it happens on Lessons and Daily Puzzle.
 
Ok thanks! We've fixed this and it's currently undergoing internal testing. So we'll have a new build soon! I can't know exactly when since the build as always has to go through Apple's review process.
 
As I said before the quickest solution is to update to the latest iOS version.
 
Thanks!
krm27

Same problem with IPad mini, all game types.