the clock is not ticking for my opponent

donhenle
for my opponent the clock is not ticking it is staying at 9 min though he took almost similar time like me
rtijlo

If you have a problem in a particular game, post a link to it so people don't have to guess. If you mean this one https://www.chess.com/live/game/2747273176 your opponent's average move took about 4 seconds and yours was about 20 seconds.