I understand that the pandemic is affecting things, but 4 whole days? Not even an acknowledgement? What is the support staff doing???
The support team is so slow!
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Jun 23, 2020
0
#3
lzuka_chan wrote:
I understand that the pandemic is affecting things, but 4 whole days? Not even an acknowledgement? What is the support staff doing???
You should have received an automatic reply when the ticket was opened. If you did not, check your spam/junk folders.
Due to the increases in ticket loads, it can take a week for them to get with you and only a subset of support staff handle membership/billing tickets.
I am in the same boat. I posted a ticket on June 14th still no response.
Jun 23, 2020
0
#5
Lysarth wrote:
I am in the same boat. I posted a ticket on June 14th still no response.
What kind of ticket?
I used my dad's credit card to try out free trial and it auto-renewed for a full membership. According to the website policy, a refund is possible within 30 days because I am a first time customer.
Alright. I made a mistake, yes. That's not the point.
I contacted support 4 business days ago, still no reply. In these 4 days, I've emailed them 4 times, submitted 4 tickets, DMed them on twitter daily, I've tried every avenue.
Not a single reply. No communication whatsoever. At this point, I'm wondering if this website has any staff members at all. Even my cable TV provider doesn't take this long to write a reply.