I got it too looking for a new member.
"There was an error in processing that request" in messages
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Sep 26, 2018
0
#4
happens dozens of times a day. i have a fantastic internet bandwidth, and no other apps or pages have an issues. My computer is blazing speed, i7 8th gen, 16 gig ram. IT'S YOUR SITE! USe google chrome. When will this get fixed??
Jan 21, 2019
0
#5
I get the banner message "There was an error in processing that request"
When I am in Learn > Tactics Section, maybe same problem in other sections.
Using W7 and Firefox 64
I am guessing that because my Firefox cache, is max out at 350 MB, there is a time delay,
as FF rearranges data to store new data, and doesn't respond to Chess.com quick enough.
Try clicking, Tools > Options > Privacy & Security > Cookies and Site Data > Clear Data.
Edit: Spoke to soon, problem is back, someone please fix this.
Jan 22, 2019
0
#6
Hello! It's Brenda with Support!-
I'm sorry you're getting this message! However, I do want you to know, we don't support Opera- But it should definitely work with Google Chrome!- If you're not using Google Chrome ( I see you have in parenthesis Google Opera) let's try downloading it and using it instead.
Download Google:
https://www.google.com/chrome/browser/desktop/index.html?brand=CHBD&gclid=CjwKCAjwrsDIBRBXEiwAifH1FumCVTEDFODMSVNT-I2WKuD0GrMMe9cKhdPfPUXz6e3WtBBF9Afl6BoCkdQQAvD_BwE
If you already have Google Chrome downloaded, let's try and clear the cache on it- ( making sure we don't miss the simple steps)- Here is how: https://support.google.com/accounts/answer/32050?hl=en
After completing these steps, try sending me a "TEST message!" if you could! - Thank you!
Hi guys! Brilliant work with the site!
I've got one problem though, in the browser (Chrome, Opera) when I open the "Messages" in my profile, I get this message in red : "There was an error in processing that request".
What's going on ?