They were banned from using the website permanently

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kalabenben

Hi All

 A Teacher told me that their students can not access Chess.com and got a message showed "they were banned from using the website permanently".  They  were using IPADS to access Chess.com with respectively account.  But the teacher told me that their students can login Chess.com successfully and play when they were at home with their accounts.  Anyone can tell me why the message pop-up after login in school, even I was using five Ipads  to access there  with the same accounts, I had haven't got the same message.  

Martin_Stahl
kalabenben wrote:

Hi All

A Teacher told me that their students can not access Chess.com and got a message showed "they were banned from using the website permanently". They were using IPADS to access Chess.com with respectively account. But the teacher told me that their students can login Chess.com successfully and play when they were at home with their accounts. Anyone can tell me why the message pop-up after login in school, even I was using five Ipads to access there with the same accounts, I had haven't got the same message.

It's possible someone at the site had a major violation of the site TOS. Someone from the school should contact support:

https://support.chess.com/article/346-contact-us