marcellothearcane wrote:
Anyone else noticed this seems to have gone up dramatically. Used to be that you got a response the same day...or a couple days maximum. Now it seems like they don't bother to respond at all.
Has chess.com support team been cut down? Or has the recent rise in members meant there aren't enough to go around?
No, support staff have increased over the past few months. However, so have the number of members and the number of tickets being submitted. It takes time for new staff to be trained and get up to speed.
I don't know the average time to contact, but I believe most are within a week but could be longer based on load.
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