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touch screen response problems new

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gibbo9192
touch screen on Samsung phone has become problematic in that u have to hit the square ur moving to absolutely dead centre - no good for blitz / bullet games which is all I play - this is a recent thing ?? is it because of an update from chess.com ?? if so and not changed soon I won't be renewing my diamond membership ??? thanks ??
Oliver_Prescott

oh no, contact chess com support

arrowtackett

This is exactly what I'm experiencing as well. It makes playing blitz/bullet on my Android almost impossible. This problem started yesterday for me, right after the interface update.

NobleStew

Same here, also on a Samsung device – I wonder if that's a coincidence or a Samsung-specific problem. Anyway, hope it's fixed soon.

cmcgee

Where are the new challenge lists?  I like to chose games from that list?   So?????? /where have they gone?

gibbo9192

interface update ?? I think they have upped the accuracy required to place pieces- u have to touch the square absolute dead center - but even then I often end up attempting to move a piece 3 or 4 times before it moves ??

tehanu
gibbo9192 wrote:
touch screen on Samsung phone has become problematic in that u have to hit the square ur moving to absolutely dead centre - no good for blitz / bullet games which is all I play - this is a recent thing ?? is it because of an update from chess.com ?? if so and not changed soon I won't be renewing my diamond membership ??? thanks ??

used to happen to me when on the website using iPad.

Tried using the app?

rivermonster60

I have just experienced a similar problem it won't let me make the move I want (no checks stopping it) and my time runs so I desperately try other legal moves and lost 2 games

paulawalla

Also have Samsung and this started a few days ago. I was hoping the bug would be fixed by now

Sssettle

Have the same with nu brand new Oneplus 8T

Bleachx

I have the same problem moving since the update. But imo it's not so much where you're touching the square but instead it seems to be a timing issue. I've found that after touching the piece if I wait a around a second and a half to two seconds then click where to go it works. If you tap two quickly it won't move. If you try to move right away by dragging it I don't see the problem only with the tap then tap. I only use the app on an android on an LG Stylo 5.

silent_lucifer

I'm just confirming that the problem still exists. On my last phone (Xiaomi) I started experiencing this problem and thought it it was an issue with my phone. Now I have a Samsung and it has the same issue. It is just impossible to play blitz and bullet.

Besides, I don't have this problem with Lichess which means there is something wrong with chess.com's app.

jmahone

I just started experiencing this with my brand new pixel 7 pro. Never a problem with my OnePlus 7 pro.

 

spstieng

I'm experiencing the same problems. I'll contact support as well

SinSinJoon

Having this problem as well on a Pixel 7. Lichess app works great. Chess.com on my laptop is fine but difficult to move quickly in bullet on my phone.

Don't remember having this issue on my Samsung Galaxy but it's been a year and I wasn't playing bullet then.

alanbanderson
Same issue for me- upgrade from pixel 4 to pixel 7 and bullet becomes unplayable 
.SinSinJoon wrote:

Having this problem as well on a Pixel 7. Lichess app works great. Chess.com on my laptop is fine but difficult to move quickly in bullet on my phone.

Don't remember having this issue on my Samsung Galaxy but it's been a year and I wasn't playing bullet then.

adammikeselene
Also iPhone 13. Another scr
En problem piece moves with my finger above board while I’m not touching it
thesubtlecat

I am sick to death of this problem. I have lost hundreds of games because moves not registering or registering incorrectly. On Samsung any slight lateral movement either invalidates the attempted move or in some cases performs a move as though the piece were dragged to another square. To the latter, why is there no option to turn off dragging pieces?? Touch screen is trash technology and clearly touch sensitivity has been ruining games for years. It should not be difficult to implement changes. My phone also regularly fails "clicks" on the sides of the screen. I turned off one stupid side menu but it's still a problem. I often make moves not because they are the best but because the side squares are very unreliable in a short time game.