Trying to Appeal Old Account Ban — Need Staff Guidance

Hi,

I had an account closed for fair play violation over a year ago. I understand and accept the reason for the closure, but I never received the appeal email that was supposed to be sent. I’ve checked all inboxes, including spam, and nothing came through.

I’ve tried contacting support, but the bot just loops through the same responses without connecting me to a real person.

I’m reaching out here to ask if there is any way I can appeal or get in contact with support directly?

Thanks, Daniel 

Hi there @vintagelion12, please try https://www.chess.com/support then
Contact Support > Something else > I still need help > Write "Connect to an agent"

Wind wrote:

Hi there @vintagelion12, please try https://www.chess.com/support then
Contact Support > Something else > I still need help > Write "Connect to an agent"

Hey thanks for response

Yeah it worked now thanks for the help!

Best,

Daniel