https://support.chess.com/customer/en/portal/articles/1444919-how-does-membership-renewal-work-
Turn off auto renewal
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Jun 25, 2016
0
#2
May 2, 2020
0
#4
I have asked you guys to stop my renewal. But you keep charging my credit card over and over. Stop
May 2, 2020
0
#5
This is now the second time in a month that $200 and by the way I am also now getting the Benefits of a diamond account! Stop charging me
May 2, 2020
0
#6
justUgly wrote:
This is now the second time in a month that $200 and by the way I am also now getting the Benefits of a diamond account! Stop charging me
You will need to contact support directly; https://support.chess.com/collection/343-contact-us
Is it possible someone else in your household doesn't have a membership?
I feel your pain. You used to be able to cancel your membership and that would of course cancel the autorenewal. Since you had already just paid for another year, another screen would come up and you'd explain that "no, of course I'm not really cancelling my membership; I just don't care for autorenewal". You'd be good to go for another year. Last time I tried that my membership was just canceled and I had to petition support to reinstate me. Best of luck!
Hello,
I avoid auto renewals that automatically charge my credit card because they are generally far better for the companies that use them than for me. Is there a way to turn that off for my premium membership? I can't find it.
If not, then the signup did say there was a way to cancel the premium membership and I'd like to do that. But I can't find that either. So how do I cancel the premium membership?