Unable to change my profile picture

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Avatar of Nylon-Sock-100

Why is my new choosen profile photo not loading , I’m  ow stuck with picture of a pawn , with now stuck there, and unable to replace it with my new photo ! 

Avatar of Iconic-Ninja
fr
Avatar of Iconic-Ninja
I’ve waited 2 weeks to get a answer on my question and it didn’t even answered my question 🤨🫥
Avatar of David

Sounds like the UI can't display your image for some reason - too large in terms of MB? Have you tried uploading a lower res version?

Avatar of justbefair

https://support.chess.com/en/articles/8704730-why-doesn-t-my-avatar-show says that it can take up to 24 hours for avatars to show.

https://support.chess.com/en/articles/8614549-what-kind-of-avatars-are-allowed

What kind of avatars are allowed?

All avatars are welcome on Chess.com, but some content is restricted. Review the guidelines to keep your account in good standing!

Updated over 3 months ago
Avatars on Chess.com

All kinds of avatars are allowed on Chess.com, as long as they don't have any of the following content:

 

Avatars must NOT contain

 

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While the above is clearly against our rules, we also reserve the right to change any other avatar that we think has been chosen specifically to cause hurt or discomfort or to 'troll' other members.

Avatar of sawdof
Nylon-Sock-100 wrote:
Also all I’ve used the photo I’m trying to upload, a few times awhile back with no problems at all ! ….so why not now !

The site has always had different issues with images. Sometimes it's the format, sometimes it's the name/path/url. Recently they've supported webp - unsure if it is still the case.

I would try a simple filename on a simple directory first.

Avatar of sawdof
justbefair wrote:

https://support.chess.com/en/articles/8704730-why-doesn-t-my-avatar-show says that it can take up to 24 hours for avatars to show. ...

Meanwhile shouldn't it show the previous avatar?

Avatar of Nylon-Sock-100
Yes it should !
Avatar of sawdof
justbefair wrote:

... Avatars must NOT contain ...

Full nudity ...

Oh crap

Avatar of Nylon-Sock-100
Also any photos that I post on the forums, comply fully with the terms of service regarding posting photos .
Avatar of Nylon-Sock-100
Is there any chance that I’ve been hacked by someone on the site , perhaps even a friend !
Avatar of Nylon-Sock-100
Well as can see, it’s now back to normal , and my new profile picture is showing , it all had to do with the size of the picture .
Avatar of David
Nylon-Sock-100 wrote:
it all had to do with the size of the picture .

As in the height and width rather than the resolution or size of the file?

Avatar of Martin_Stahl

It's kind of late now, so I can't see what it showed when you posted, but it could just have been a cache issue on your device.

Avatar of Nylon-Sock-100
I just forgot about the size problem, cos normally when I post any pictures, I always use a screenshot ,which fits perfectly . …..I put this all down some poor quality catnip, that had with my evening meal this evening ! 😾
Avatar of Nylon-Sock-100
Anyhow all’s well that ends well ! 😹
Avatar of Acer_TheWindowsCCfan

changed my name and profile pic

Avatar of Acer_TheWindowsCCfan

and in my Activity section it still has my old pfp and username

Avatar of Martin_Stahl
F1Fan_Acer wrote:

and in my Activity section it still has my old pfp and username

It takes time for caches to expire