Unfair Loss Assigned Before Timer Expired

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Avatar of Mirsaid_Rakhmetov1

https://www.chess.com/game/live/165355317830?move=0

Dear Chess.com Support Team,

I am writing to report an issue regarding a recent game in which I was incorrectly assigned a loss before my clock had expired.

During the game, I did not leave or abandon the match. I was actively thinking about my next move, and my timer had not yet run out. However, the system still registered a defeat on my side, which I believe is both incorrect and unfair.

I kindly ask you to review the game logs and verify that I remained connected and within my allotted time when the loss was recorded. I would appreciate clarification on why the game was ended prematurely and whether this result can be corrected if a technical error occurred.

Thank you for your time and assistance.

Avatar of MrChatty

You spent 1.5 minutes on your 3rd move in a 3|2 blitz, seems that the game was considered abandoned due to the long move rule:

https://support.chess.com/en/articles/8593801-how-does-game-abandonment-work#h_cb482ce171