UNFAIR RESTRICTION

In live chess it keeps disconnecting and restricting my play for no fault of my own.Can somebody tell me who I should complain to? PLEASE HEEELLLP!!!!

File a technical support ticket.

http://support.chess.com/Knowledgebase/List/Index/5/technical-support

Unfortunately the automated system can't make that kind of distinction and there's no way to prove you weren't unplugging your modem whenever your position became lost.

I certainly don't think that's what you were doing!  But you can see if restrictions were so easy to remove, that such a loophole would make them meaningless in the first place.

So again, it's unfortunate.

Not only is there no way to prove it one way or the other, more importantly -- it doesn't matter.

The reason someone habitually disconnects doesn't make one bit of difference in whether or not their account should be restricted. Even if it's through no fault of your own, if your connection habitually drops out, allowing you to play will cause a poor experience for your opponents.

In this scenario you complain to chess.com "My bad connection is the reason for my disconnects" and what is supposed to happen? They reinstate your account so that you bad connection can cause more problems for your next opponents?

If you could make any rational counterpoint, you would have.

 Unfortunately just as in life, its not just about you.  If you are playing with a poor network connection it affects your opponent too. 

I just changed my server and so far so good,fingers crossed.Thanks to all concerned.

Good. It seemed like it was a technical problem, which are usually quite fixable.

Good point.

back to square one,losing games with bad connection, i give up,chess is hard enough without this,gutted that chess.com or nobody can help with this.

Are you using a wired connection (as opposed to wireless)?

What about a satellite connection?

As bad as it sucks, turn based chess would resolve part of the issue.

thanks all,i use a modem,i think that is the problem and yet its ok with other chess sites? However this is my favourite site,gutted.

Your modem doesn't dictate what your i.p. address is. That is determined by your internet service provider or if you use a server with it's own address for access. Either, other sites don't have a multi i.p. ban, they aren't aware of your i.p. having multiple accounts yet,or you haven't caused them any problems such as trying to get an undeserved advantage in rating/wins, or you haven't been behaving unacceptably.

Is there a wire that runs from your computer to the modem, or is it wireless?