Hi FanquesFair,
It may be that your connection may be limited. Which device are you using a Desktop/Laptop/Tablet/Phone? And which web browser do you use?
Also can you please ensure you are not downloading any files or streaming any media (music/videos) etc. While playing live chess.
The fair play policy can be viewed here: https://support.chess.com/customer/portal/articles/1444922-fair-play-policy
To imporve the lag issue please review this FAQ: https://support.chess.com/customer/portal/articles/1444918-my-internet-connection-is-fine---why-am-i-getting-disconnects-
Thanks
Regards
Hydra
I don´t understand why I am being punished systematically for the last days at chess.com . It happened that my connection falls sometimes, but I do not disrespect opponents and never avoid resigning when the game is lost.